Chargebee is a subscription billing and revenue management platform powering some of the fastest-growing brands around the world today, including Calendly, Hopin, Pret-a-Manger, Freshworks, Okta, Study.
com, and others. Thousands of SaaS and subscription-first businesses process over billions of dollars in revenue every year through the Chargebee platform.
Headquartered in San Francisco, USA, our 500+ team members work remotely throughout the world, including India, the Netherlands, Paris, Spain, Australia, and the USA.
Chargebee has raised over $230 million in capital and is funded by Accel, Tiger Global, Insight Partners, Steadview Capital, and Sapphire Ventures.
And we’re on a mission to push the boundaries of subscription revenue operations. Not just ours, but every customer and prospective business on a recurring revenue model.
As an Implementation Consultant, you will be responsible for providing the best-in-class onboarding experience for Chargebee customers across all segments and regions.
You will be the technical owner of the onboarding process and will be responsible for guiding the customer through set-up, configuration, integration, pre-go-live, and go-live activities.
You will also act as an internal champion for the customer by liaising with the internal teams for bug fixes and feature requests raised by the customer.
Key Responsibilities :
Review and identify risks in the implementation based on the documentation provided by Pre-Sales consultants
Deep-dive into customer’s requirements along with the various stakeholders of the Customer’s team
Prepare and lead the Implementation Kick-off meeting
Deep-dive into the customer’s requirements in the post-kick-off call
Define and lock the scope of the Implementation by taking a sign-off from the customer post the deep-dive call
Set-up and drive the weekly meetings with the customer
Drive the Implementation process and proactively identify potential issues during the onboarding phase
Escalate and rally the internal resources to ensure customer’s issues are addressed and resolved
Leverage best practices of Implementation to reduce the time to value for the customer
Continuously learn the new and improved capabilities of the product
Achieve set OKRs monthly and quarterly
Maintain the data hygiene by regularly updating the CRM (Freshsales)
Share Implementation weekly status reports with the customers and management
Raise JIRA tickets for bug fixes and feature requests from the customers
Document all that transpired during the onboarding process and prepare for a smooth handover to customer success and support
Transfer the knowledge and the context of the account to the downstream teams for great post-implementation experience
We hope you’ve got :
People skills. Since you will be the technical face of Chargebee when interacting with customers.
An impeccable set of communication skills.
Ability to work with APIs
Fundamentals of Accounting Principles
SFDC / Hubspot - Basics & Navigation
QBO Basics & Navigation
Excellent problem-solving skills including the ability to think creatively
Coding knowledge is a plus but not mandatory.