Merchant Ops Assistant
Karachi, Pakistan
4d ago

At Careem, we are driven by the purpose of simplifying the lives of people and building an awesome organisation that inspires.

Based in Dubai, we started our journey as a pioneer of the Middle East’s ride-hailing economy. Today, Careem is the region’s everyday Super App operational in 13 countries and over 100 cities.

The Super App provides a host of daily services that people need to move around, to order things and to transfer money in one unified smartphone app.

Our goal is to simplify people’s daily lives so that they can spend their precious time and mindshare on things that really matter and on realizing their potential.

Job Responsibility :

  • Responsible for, but not limited to the below :
  • Monitoring and ensuring smooth operations for merchants and partners.
  • Collaborate with Sales & Account Management teams on a daily basis for reporting, planning and ad-hoc requests
  • Manage Merchant relationships and ensure real-time resolution of complaints and escalations
  • Taking ownership of execution of all process design to grow business and performance initiatives
  • Passionately representing Careem and and standing up for the values we believe in
  • Desired Candidate Qualifications :

  • 0-1 years of experience
  • Excellent communication skills over phone and meetings (both English & Urdu)
  • Proficiency in Microsoft office and similar software tools
  • Managing multiple cities and dealing successfully with important clients
  • Ability to manage multiple tasks and work to tight deadline
  • Must be process oriented and a logical thinker with a good attention to details
  • Passionate about learning new technologies
  • Should be a team player, working alongside people from all walks of life
  • Live and share the Careem values every day
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