PS Technical Consultant II
NCR Edinburgh
5d ago

About NCR

NCR Corporation (NYSE : NCR) is a leading software- and services-led enterprise provider in the financial, retail and hospitality industries.

NCR is headquartered in Atlanta, Georgia, with 36,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.

Title : Technical Consultant

Grade : 10

Help us run the world's top brands!

Thought leaders. Digital strategists. Game changers. Data crunchers. Transformers.

Just a few traits of our amazing teams in NCR Professional Services!

They use industry knowledge and technical expertise to provide consulting, advisory, and strategy services to customers around the globe, supporting the transformation of their businesses.

With roles across the banking, hospitality and retail industries, PS team members are critical to NCR's driving the change and success for our customers.

We are looking for a Technical Consultant to join our Professional Services team.

As a Technical Consultant, you'll be a part of an integrated consulting team, instrumental in driving technology adoption and value realization for our customers.

Role overview and how exactly will you contribute :

The Technical Consultant will support client’s business transformation with a holistic consulting model. You will help analyze and audit clients’ current state, identify needs, and recommend the appropriate solutions.

Through strategic planning, business process improvement, rapid design and delivery of technology solutions, you will drive innovative solutions for our clients, based on NCR’s portfolio of physical and SaaS-based products and services.

In this exciting role, you will :

  • Work at customer site and in a team environment
  • Ensure the NCR solutions are configured appropriately to carry out the client’s business functions
  • Adequately implement NCR solutions for our customers
  • Pay close attention to details and deadlines and provide timely status and escalations
  • Troubleshoot technical issues with TCP / IP networking and Window Operating Systems as part of the client implementation
  • Review and analyse logs for issue triage and ticket creation
  • Become a trusted advisor to our customers
  • Serve as a customer advocate within the rest of the NCR organization
  • Become a Subject Matter Expert (SME) for an NCR proprietary solution suite
  • Provide training and coaching on the use and operation of NCR solutions
  • This role requires a combination of qualities that will support you in leading business and technical initiatives at the industry or domain level at NCR :

  • Bachelor's Degree in a Technical Discipline or equivalent work experience
  • Extensive in providing client facing professional services
  • Strong (written) communication and interpersonal skills
  • Strong analytical and troubleshooting skills
  • Experience in troubleshooting Windows Operating Systems
  • Experience troubleshooting TCP / IP network issues including gateways, firewalls and DNS issues
  • General knowledge of XML, and relational databases, SQL
  • Ability to make decisions and solve problems using sound judgment and experience
  • Must be able to travel internationally approximately 25% based on client need
  • Ideal Technical Consultant candidate treats :
  • General knowledge of the Software Delivery Lifecycle
  • Banking, hospitality, and / or retail industry experience
  • Experience working in a project-oriented environment
  • Offers of employment are conditional upon passage of screening criteria applicable to the job.

    EEO Statement

    Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.

    NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.

    We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

    Statement to Third Party Agencies

    To ALL recruitment agencies : NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility.

    NCR is not responsible for any fees or charges associated with unsolicited resumes.

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