Technical Support Specialist
KeepTruckin
Islamabad
6d ago

Who We Are :

KeepTruckin is on a mission to modernize the trucking industry. With the leading fleet management platform, we are bringing trucks online and fundamentally changing the way freight is moved on our roads.

We see our hard work rewarded in tangible ways every day and we believe that intelligence is most powerful when paired with humility.

We’re motivated by the opportunity to impact and improve every facet of a trillion-dollar industry that touches everyone’s lives.

KeepTruckin is proud to be a Forbes Cloud 100 company and a 2020 Career-Launching Company by Wealthfront.

About the Role :

As a Technical Support Specialist, you will serve as the main point of contact for issues and questions about KeepTruckin.

You will not only be responsible for providing world-class assistance via calls and emails, but will also have the opportunity to define KeepTruckin’s support processes and work with our team to develop and scale the Technical Support function.

As a bilingual Technical Support Specialist, you will be responsible for providing support in both French and English .

What You’ll Do :

  • Provide bilingual French & English Email, Chat and Voice Support - Answer inbound inquiries coming through KeepTruckin’s support hotline, live chat feature or support email address during Pacific Standard Time business hours
  • Customer Service Analysis - collect customer support requests and bugs and relay findings to the product and engineering teams to address these issues
  • System Evaluation - evaluate our existing tools and work with engineering to develop tools to enable this function to scale
  • What We’re Looking For :

  • Bilingual : Native speaker in French and English (US)
  • Skilled in written communication (both French and English)
  • Natural instinct to empathize with users
  • Strong analytical skills
  • Excellent verbal and written communications skills
  • Native or bilingual spoken and written English skills
  • Comfortable with rotational shifts
  • Creating a diverse and inclusive workplace is one of KeepTruckin's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

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