Company Conformance Statements :
In the performance of their respective tasks and duties all employees are expected to conform to the following :
Perform quality work within deadlines with or without direct supervision.
Interact professionally with other employees, managers and vendors.
Work effectively as a team contributor on all assignments.
Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
Position Summary :
Loads, configures. and tests new hardware for installation at customer sites. Occasionally install hardware to upgrade an existing customer's system, if complex business operations require advanced knowledge / experience.
Job Responsibilities : Activities required to achieve position's main duties as summarized above
Individual must be available to work between the hours of 11 : 00am -8 : 00 pm CST Monday through Friday of each week, with possible variations of work hours as necessary
Load, configure and test computer systems and peripherals. This includes, but is not limited to :
Receive equipment from Purchasing Department and Warehouse; remove hardware items from shipping boxes; set the equipment up in the buildup area
Install additional components, as necessary, such as memory, boards, hard drive, tape backup system, etc.
Verify that hardware is working properly
Load (install) software and appropriate license onto system
Configure system in accordance with contract specifications
Receive and install manufacturer databases from Pricing department
Test completed system
Run further diagnostic tests with customer, or on-site installer / trainer by either directing action over the phone or entering into the system to determine the source of the hardware failure
Initiate repairs to the system and / or component
Summarize problems and resolutions into the customer service note system
Assist in testing and evaluating new hardware and software products
Continually strive to increase knowledge of software / hardware involved with the system; attend internal training classes, and act as an instructor for classes to customer support representatives on pre-assigned subjects
Qualifications Minimum required Education and Experience :
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Regular and punctual attendance is considered an essential job function.
The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
LANGUAGE SKILLS : Ability to speak, read and write the English language fluently. Must be able to effectively communicate with customers, customer service representatives and field service providers both in person and over the telephone
MATHEMATICAL SKILLS : Must be able to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent. REASONING ABILITY : Ability to follow logical steps to analyze and interpret customer technical problems and correctly resolve those problems in an efficient and courteous manner.
This may include, but is not limited to, communications with the customer, customer support representatives and field service personnel, analysis of reports, and performing diagnostics of hardware and software on the customer's system
Exciting Benefits we offer :
Medical Coverage Self & Dependents
Parents Medical Coverage
Employee Performance-based bonuses
Home Internet Subsidy
Profit Sharing Plan Tenured Employees Only
Child Care Facility
Company Provided Lunch / Dinner
Professional Development Budget
Recreational area for in-house games
Sporadic On-shore training opportunities
Friendly work environment