Customer Onboarding Associate

KeepTruckin

Lahore, Punjab, Pakistan

3d ago

About the Job :

The Customer Onboarding Associate is responsible for the training and implementation of KeepTruckin hardware and software with our largest SMB customers.

You will own the Onboarding project along with its metrics for success, including but not limited to Kick Off, Go Live, and NPS.

The Customer Onboarding Associates will use their subject matter expertise in trucking and project management skills to guide clients through onboarding and drive initial adoption as well.

This will include hosting kickoff calls to discuss and plan the implementation of new clients, hosting online training sessions, and ensuring the client is on track with their onboarding process.

This role is ideal for an individual who is highly organized and has the ability to drive multiple projects through to completion simultaneously

Responsibilities :

Define, track and achieve key performance indicators for the onboarding program

Owning the implementation process for assigned accounts which include : successful onboarding and training of the software to drive adoption by new clients

Operating as the primary point of contact during the assigned clients onboarding phase

Ensure the timely and successful completion of new client onboarding for all assigned accounts

Monitoring client progress and activities to ensure adoption and timely Go Live

Setting expectations with clients on deliverables related to their training and Go Live

Hosting weekly virtual group training sessions for new clients

Actively communicating with Account Executives and Customer Success Managers regarding client progress

Assisting with high severity requests or issue escalations as needed

Participating in cross-functional groups to establish enhancements to communications, tools and products

Qualifications :

2+ years experience in a customer facing role in a B2B capacity, preferable trucking and logistics

Strong business background including project management, account management, problem-solving, business planning, and analytical skills

Excellent interpersonal, communication (both written and verbal), and presentation skills

Experience in delivering client-focused solutions based on customer needs

Demonstrated ability to communicate, present and influence credibly and effectively across all levels of the organization, including executive and C-level

Proven ability to manage multiple projects at a time while paying strict attention to detail

Prior experience in customer onboarding, training, implementation, project management, or other relevant experience

BA / BS degree or equivalent work experience preferred

As an equal opportunity employer, we are committed to diversity in the workforce. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally recognized basis, including, but not limited to;

race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, gender identity, age (40 and over), national origin or ancestry, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status or any other status protected by federal, state or local law.

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