Senior Support Engineer (L3)
Contour Software
Lahore, PK
11h ago

Support Engineer - Jonas Software

The Company :

Jonas Software is the leading provider of enterprise management software solutions to the Club, Foodservice, Construction, Leisure Fitness & Sports, Attractions, Metal Service Centers, Moving & Storage, Education, Radiology / Laboratory Information Systems, Salon & Spa and Consumer Product Licensing industries.

Within these vertical markets, Jonas boasts 65 distinct brands, all of which are respected and longstanding leaders within their own domain.

Jonas' vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of 'Software for Life' and as an ambassador for technology, product innovation, quality, and customer service.

Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,200 skilled individuals consisting of a cross-section of industry experts and technology professionals.

Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia, New Zealand and Africa.

Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P / TSX 60.

The Position :

Jonas Premier Software is an innovative company seeking a Senior Support Engineer (L3). At Premier, we create software that empowers our clients to work smarter.

We are a small, closely knit team and work in a highly cooperative and fast-paced environment. Our main product is a complex ERP software oriented toward the construction industry, with accounting and project management features.

This software involves complex workflows and data relationships, as well as advanced reporting.

The Senior Support Engineer is responsible for using technical knowledge and tools to assist Client Success Specialists in solving issues that arise for our users.

This often consists of using advanced SQL to construct and analyze data sets involving application and financial data, as well as communicating both with team members and clients.

Job Responsibility :

  • 5+ years of MS SQL Experience
  • 3+ years of C#, C+ and Similar OOP Experience
  • Strong written and verbal communication skills
  • High motivation for problem solving, with ability to learn and think critically on the fly
  • Ability to work and self-manage under pressure and time constraints
  • Providing Data Fix and Corrections on runtime basis
  • Knowledge of accounting principles a plus
  • Required Skills and Experience :

  • Bachelor's degree in Computer Science
  • 5- 7 years of customer support experience preferably in the software industry
  • Passionate about providing remarkable service that makes clients ask for you by name
  • Superior problem-solving skills with the ability to think outside the box to ensure excellent customer service
  • Superior communication (written and verbal) and interpersonal skills in the English language
  • Working experience with business or ERP applications would be considered an asset
  • Organizational skills and ability to manage multiple priorities and deadlines
  • Determination to learn and develop continually as the business grows
  • Experience in administrative side of the construction industry and / or supporting ERP / business / accounting applications would be considered an asset
  • Work Shift :

    12 PM to 9 PM Eastern Time Zone (10 PM 7 AM Pakistan Standard Time)

    Exciting Benefits we offer :

  • Market-leading Salary
  • Medical Coverage Self & Dependents
  • Parents Medical Coverage
  • Provident Fund
  • Employee Performance-based bonuses
  • Home Internet Subsidy
  • Conveyance Allowance
  • Profit Sharing Plan Tenured Employees Only
  • Life Benefit
  • Child Care Facility
  • Company Provided Lunch / Dinner
  • Professional Development Budget
  • Recreational area for in-house games
  • Sporadic On-shore training opportunities
  • Friendly work environment
  • Leave Encashment
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