Job Summary :
To provide direction and support to the business for all types of Immigration related business travel requirements for Rapid Innovation with critical focus on quality, constantly monitoring the visa requirements / travel restrictions across the MENA region to ensure quality standards are being achieved and client expectation are met.
The remit of this role also requires being fully updated with the ongoing changes in the immigration rules and ability to coordinate and provide guidance to the relevant teams (including CBTS) and employees to facilitate an efficient business travel process
Essential functions of the job :
Immigration process management :
Provide guidance on requirement and proces to submit immigration requests on TMT.
Follow up on the status of applications on TMT, provide status updates, update MENA Business Immigration Tracker.
Build and maintain relationships with relevant teams by providing consistently high levels of client service.
Process Improvement :
Anticipate and provide proactive support / consultation for business travel requirements and challenges that may arise.
Support with building business travel plans and data models to drive strategic planning and forecasting.
Provide consultative support on approved immigration options for alternative travel solutions to meet and exceed the expectations of our clients with ancillary reporting where required.
Support key stakeholders in resolving complex and sensitive cases by providing proactive business travel solutions
Proactively look for areas of development to help smoothen the business travel process and conduct periodical process reviews.
Help develop, maintain and oversee the reporting, data accuracy and delivery.
Ensure business processes, policies and procedure are well documented to facilitate team continuity and knowledge transfer.
Have an understanding of all legal requirements and local rules and regulations, including implementation of process improvements to meet necessary standards.
Work closely with the CBTS Teams to support all kinds of Inter-MENA travel queries and requirements including provding support when conducting travel briefings for all business travellers.
Continually work to improve processes and productivity using technology to drive efficiency.
Manage and support any queries received for outbound visas relating to business travel as well as submit applications on their behalf to the consulate / embassy as and when needed.
Compliance and Risk Management :
Ensure teams compliance to business travel and risk management policies and procedures.
Support with carrying out regular risk assessments for new business travel requirements and highlight any risks to the management prior to deployment of the teams.
Identify areas of risk and develop a mitigation strategy to support immigration related business travel across the region.
Keep up to date with changes in the travel world which include but not limited to change in visa & immigration requirements, travel restrictions due to COVID-19 etc.
Stakeholder Management :
Keep up to date with the latest Immigration changes in the world of business travel and ensure prompt updates are provided to the management as well as the team.
Ensure that all stakeholders are kept aware of any business travel challenges and changes to processes and procedures
Escalate any high-risk situations to the MENA Business TravelLead / MENA immigration lead and ensure that key stakeholders have adequate information to make the right decisions.
Build and maintain relationships with key stakeholder by providing consistently high levels of client service.
Knowledge and Skill Requirements
Confidentiality and Integrity, as this role requires dealing with employees’ personal documentation
Upholding EY’s values, brand and reputation as well as understand and follow workplace policies and procedures
Excellent communication skills
Knowledge of Labour and Immigration requirements.
Enthusiastic and energetic; able to embrace new ways of working.
Should be a Team player with an ability to build strong client relationships
Project management skills to plan and prioritise work and meet deadlines
Outgoing with good relationship skills and the ability to deliver quality output
Attention to detail with a commitment to high quality and accuracy
Self-starter; willing to be accountable for your decisions and output
Handling all documents and transaction for immigration and Ministry of Labour (Where applicable)
Ability to work under pressure
Ability to provide document control solutions and handling all documents and transactions for immigration and Labour.
Job Requirements : Education :
High School Certificate or bachelor's degree in Human Resource Management or related field.
3 - 4 years’ experience as a government relation representative.
Excellent knowledge of Labour and Immigration requirements.
Excellent English language communication skills (written and verbal)
Advanced user of Microsoft Outlook, Word and Excel with strong attention to detail
Nationals of the respective countries with government mandated documents