Agent-Ocean Export
Agent, Ocean ExportPosted yesterday Qingdao, Shandong - China
2d ago

Company Description

We’re not in the shipping business; we’re in the information business -Peter Rose, Expeditors Founder Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

  • 15,000 trained professionals
  • 250+ locations worldwide
  • Fortune 500
  • Globally unified systems
  • Job Description

  • Ensure smooth and timely response the customers requirement through freight process
  • Active communicate with oversea / customer for approval if needed and verify TLI# / ULI# at the time of booking receipt .
  • Ensure accurate and timely data entry into our operational system
  • Track and Trace Ocean Export Files and reporting to make sure meet customers and company’s standard
  • Use Ocean Export Flow to monitor ship files and effective manage exceptions on a daily basis.
  • Ensure documents are timely sent and Shipping notices communicated to overseas and customers
  • Ensure accurate and timely client and vendors billing, Cost protection and IC close, Follow up with oversea for timely revenue recognition together with DOC.
  • Interact with our customers in arranging their international shipments, meeting customer service standards.
  • Sensitive on customer volume trends, high sense of sales ideas to communicate with oversea / customer maximum maintain biz and chase for opportunities.
  • Maximum revenue per shipment concept and do weekly / monthly REVENUE analysis to negotiate with oversea / customer when needed
  • Weekly update the local market status such as space status, pricing adjustment, blank sailing etc.
  • Contribute to maintain good relationships with suppliers (Ocean carriers, trucking companies and others involved).
  • Meet compliance at all times to regulations internal and external in accordance with government regulations.
  • Understand department process flow, and looking for best practices to improve operational efficiency and productivity continuously
  • Ensure all customers standard operating procedures in place and updated in Customer SOP
  • Meet KPI standards in accordance with the Company’s procedures (OPS / Compliance etc., )
  • Overseas communications, timely responses to emails and requests (internal and external)
  • Support the supervisor / manager where needed :
  • Escalation of problems to Management when necessary
  • Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
  • Meets company standards of 52 hours training per year per employee.
  • Attend training classes when required.
  • Complete mandatory training when required.
  • Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
  • Adhere to the company’s 10 cultural attributes : Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
  • Knowledge :

  • A good understanding of Expeditors’ Products and Services
  • Understanding of ocean process a plus.
  • Strong market and competition knowledge
  • Hazardous Materials certification (preferred).
  • Skills :

  • Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
  • Pro-active, strong organizational skills.
  • Good Microsoft Office and computer skills
  • Fluent in English.
  • Behaviours :

  • Positive and willing to help attitude.
  • Training Requirements : ·

  • Meet company standards of 52 hours training per year, including as needed management / leadership training
  • Education and Experience :

  • 6 months to 1 year related experience and / or training; or equivalent combination of education and experience
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