Business Analyst I
S&P Global
Islamabad, Pakistan
8h ago

Job Title : Business Analyst I

Job Grade (relevant for internal applicants only) : 8

Location : Islamabad, Pakistan

About the Role : In this role, you will be working with a team of enthusiastic members supporting our .COM platform and guiding our business partners & end users with industry best practices, solution design, & creating long term value to our customers.

The Key Responsibilities Are :

  • Support S&P Global’s .COM Platform for continuous excellence in Commercial Operations.
  • As a Business Analyst, you will have the responsibility to be proactive in understanding and analyzing technical solutions and how to improve them.
  • You will be asked to identify areas to strengthen the operational effectiveness and excellence, leverage technology and improve the quality of process, programs or applications for the business area(s).

  • Engage with stakeholders and understand requirements for issue resolution
  • Be an active member of a technical support team and manage the resolution of critical incidents
  • Assist in creating comprehensive technical documents
  • Supervise activities between resources, and facilitate smooth workflow for service delivery
  • Build Knowledge Base articles, playbooks, documentation
  • Identify opportunities for functional improvements and enhancements to maximize the effectiveness of available technology
  • Monitor user feedback and areas of concern; Engage with Scrum team and Product Owner for suggestive areas of improvement
  • Be up to date with current field practices to enhance service standards and delivery
  • Understand end-to-end solution and integrations in the overall architecture
  • Remain knowledgeable of current technology and carry out research to identify new trends that can be used to achieve maximum results
  • Basic Qualification)

    What we are looking for :

  • Should have at least 2 years experience working with a Technical Support Team in a related field.
  • Basic understanding of Agile best practices
  • Good communication skills (Verbal and Written) and be able to articulate the problems and provide comprehensive solutions
  • Bachelor’s Degree or Master Degree in relevant field
  • Excellent team player & interpersonal skills
  • Experience collaborating with clients on business process enhancements
  • Preferred Qualification :

  • Knowledge of CrownPeak or other Content Management Systems and General Marketing Website Design will be an added advantage
  • About Company Statement :

    At S&P Global Market Intelligence, we know that not all information is important some of it is vital. Accurate, deep and insightful.

    We integrate financial and industry data, research and news into tools that help track performance, generate alpha, identify investment ideas, understand competitive and industry dynamics, perform valuation and assess credit risk.

    Investment professionals, government agencies, corporations and universities globally can gain the intelligence essential to making business and financial decisions with conviction.

    S&P Global Market Intelligence is a division of S&P Global (NYSE : SPGI), which provides essential intelligence for individuals, companies and governments to make decisions with confidence.

    For more information, visit www.spglobal.com / marketintelligence.

    EEO Statement : S&P Global is an equal opportunity employer committed to making all employment decisions without regard to race / ethnicity, gender, pregnancy, gender identity or expression, color, creed, religion, national origin, age, disability, marital status (including domestic partnerships and civil unions), sexual orientation, military veteran status, unemployment status, or other legally protected categories, subject to applicable law.

    LI-USA

    20 - Professional (EEO-2 Job Categories-United States of America), IFTECH203 - Entry Professional (EEO Job Group), SWP Priority Ratings - (Strategic Workforce Planning)

    Job ID : 264684

    Posted On : 2021-09-28

    Location : Islamabad, Pakistan

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