o Title of the Job : Customer Service Executive Domestic
o Brief description of the job :
Answer calls professionally to provide information about products and services, take / cancel orders, or obtain details of complaints.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Process orders, forms and applications.
Follow up to ensure that appropriate actions were taken on customers’ requests.
Refer unresolved customer grievances or special requests to designated departments for further investigation.
o Working Hours : 9 hour shift
o Requirements (Education) : Bachelors qualified
o Skills & Abilities :
Proficient with MS Office particularly MS Excel (Spreadsheet)
Possess Knowledge of Call Center Operations
Must be flexible to work in shifts
Excellent communication skills
o Age limit : 20 to 30
o Perks : Medical Insurance, Permanent Employment Status, PF & Overtime provided, Internal Job Posting, Annual Leaves, Leaves Encashment, Referral Bonus
o Gender : Male & Female
o Job Shift : On Rotation
o Job Type : Full-time
o Salary : 15,000 to 25,000 per month
o Transport : Conveyance will be provided to females only, males own transport.
Email Subject should be Customer Service Executive Domestic