The Role : Associate, Client Support (Generalist) - Multiple Industries
The Location : (Temporarily in a Work From Home Setup)
Grade Level : 07
Work Shift : This is initially a night shift position. However, once training is completed, you may be required to work in the morning & evening shift as well as participate in a weekend rotation lasting for a few months.
The training period is roughly 6 months where in you will be learning multiple industries such as Media, Real Estate, Energy and Metals & Mining to name a few.
The Team : As a member of the Client Services team, you will serve as an expert for the Market Intelligence Platform. You will be responsible for providing client support on our business intelligence tool by holding diagnostic conversations & driving product usage and revenue.
Working on a team is essential in this role. Additionally, Client Services interacts with many internal teams, including Sales, Content, Product, News, and Technical Support.
Members of the team get to learn in-depth industry knowledge and develop technical skills.
What’s in it for you :
Build a career with a global company
Assist market leaders and decision-makers across the Financial Services industry
Grow and improve your skills by supporting enterprise level products and new technologies
Expand your knowledge base by developing expertise on multiple industries
Develop training skills by mentoring new associates and training clients on the Market Intelligence platform.
Based on planned growth & initiatives, you can emerge to the next role (Specialist or Assistant Manager) or learn crucial skills to aid you in new career paths within the S&P Global Commercial organization.
Responsibilities : As a senior member of our team, you are expected to make an impact right from the beginning.
Provide exceptional customer service to clients, distributors and internal SPGMI staff via phone, email, and web chats in the areas of industry, content, and product consulting
Support a client base of firms across the Investment Banking, Private Equity, Investment Management, Financial Corporate, and Non-Financial Corporate segments which account for over $1.
3 billion in annual revenue for S&P Global
Positively impact client perception of the Market Intelligence division while handling approximately 100 client interactions each month
Assist with training and mentoring new hires as a senior associate by demonstrating expertise in best practices and product knowledge
Conduct product demos or webcasts for clients
Build out our Knowledge Base for internal stakeholders and clients
What We’re Looking For :
Basic Qualifications :
Excellent Communication skills
Willing to learn multiple industries
Open to working in different shifts and initially on the night shift
Open to working from home temporarily
Preferred Qualifications :
A Bachelors degree in Finance, Accounting, Economics, and / or related field.
Strong leadership and teamwork skills
Strong communication and customer service skills to effectively resolve client concerns and promote SPGMI product usage
An ability to resolve problems, manage time, and organize well are essential required skills
Strong financial knowledge or knowledge of the global economy
At S&P Global Market Intelligence, we know that not all information is important some of it is vital. Accurate, deep and insightful.
We integrate financial and industry data, research, and news into tools that help track performance, generate alpha, identify investment ideas, understand competitive and industry dynamics, perform valuation and assess credit risk.
Investment professionals, government agencies, corporations and universities globally can gain the intelligence essential to making business and financial decisions with conviction.
Market Intelligence is a division of S&P Global (NYSE : SPGI), which provides essential intelligence for individuals, companies, and governments to make decisions with confidence.
For more information, visit : www.spglobal.com / marketintelligence
S&P Global is an equal opportunity employer committed to making all employment decisions on the basis of merit, capability and equality of opportunity, and without regard to race / ethnicity, gender, pregnancy, gender identity or expression, color, creed, religion, national origin, age, disability, marital status (including domestic partnerships and civil unions), sexual orientation, military veteran status, unemployment status, or any other basis prohibited by federal, state or local law, or any other characteristic that has no bearing on a person’s ability to perform his or her job.
203 - Entry Professional (EEO Job Group) (inactive), 20 - Professional (EEO-2 Job Categories-United States of America), OPRTON203 - Entry Professional (EEO Job Group)
20 - Professional (EEO-2 Job Categories-United States of America), OPRTON203 - Entry Professional (EEO Job Group)
Job ID : 264578
Posted On : 2021-09-06
Location : Makati City, Philippines