Customer Engineer
NCR Edinburgh
4d ago

About NCR

NCR Corporation (NYSE : NCR) is a leading software- and services-led enterprise provider in the financial, retail and hospitality industries.

NCR is headquartered in Atlanta, Georgia, with 36,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.

Position Description

The Customer Engineer 1 (CE1) is the owner of customer incidents as assigned. The Customer Engineer will make minor repairs and replace components on Tier I equipment such as PCs, workstations and peripherals, printers, front-end POS systems, First Line Maintenance on ATMs and kiosks, and single pocket proof encoders.

The Customer Engineer will also assist in site preparation including installation of cable, staging of equipment, and minor testing of equipment.

Key Areas of Responsibility

Customer Relations / Customer Satisfaction

  • Build working relationships with customers and develop informal communication channels with customer account at the local level (ie Branch, Store or office).
  • Responsible for ownership of all customer issues / needs that are voiced or observed and acts appropriately.
  • Understands and performs the various customer Service Level Agreement (SLA) requirements and elevates or escalates issues when appropriate, and / or according to established procedures.
  • Communicates to all levels - Service / Installation Coordinator / Customer / Control Tower, throughout the entire service activity.
  • Education and Experience Education

  • College degree or certificate in electronics or computer technology is preferred. Training Acceptable advanced training may consist of :
  • One year of College level courses or training in electronics or computer technology.
  • One year of electronics or computer training at a recognized trade school to include both theory and in-class hands on time.
  • A+ Certification Experience and B TECH preferred
  • Previous experience as an electronics bench or rework technician
  • Requirements / Environment Job Requirements

  • Valid Drivers' License and cleared background check and drug screen
  • Computer graduate, BCS, B-Tech, BE or DAE
  • Ability to work nights, weekends, overtime, flex shifts and on-call shifts are required Work Environment
  • To service accounts within a given area and may be dispatched daily on a call-by-call basis or may establish his / her own daily schedule on the basis of automated reports
  • Conducts work at customer site(s), local NCR offices, or in a virtual environment
  • Residence : Landhi Town, Saddar Town , Clifton or Keamari Town
  • Offers of employment are conditional upon passage of screening criteria applicable to the job.

    EEO Statement

    Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.

    NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.

    We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

    Statement to Third Party Agencies

    To ALL recruitment agencies : NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility.

    NCR is not responsible for any fees or charges associated with unsolicited resumes.

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