Job ID 73554 Posted 05-Jul-2022 Service line GWS Segment Role type Full-time Areas of Interest Administrative Location(s) Lahore - Punjab - Pakistan Scope of service :
Manage all incoming and outgoing calls including distribution of all mails on priority.
Greet Customers on arrival, receive, inform and guide visitors including the coordination with employees
Responsible for maintaining the telephone extensions of employees.
Provide assistance with general administrative duties
Responsible for the upkeep of the Receptionist Services, including newspapers and subscriptions
Be the face of Deutsche Bank
Assist Security in ensuring only authorized persons access the facility.
Scanning of Documents (if required).
Managing all Printing and Stationary Requirements.
Deal directly with cleaning Issues relating to the Receptionist Services
Notify the Facilities Manager of any maintenance item requiring attention
Ensure the Reception is covered without fail during working hours
Ensure calls are dealt with in a welcoming, courteous and professional manner, seeking to anticipate their needs where possible.
Be very polite, helpful and cooperative with client staff, visitors and contractors.
Assist with admin and FM duties as directed by the Facilities Manager
Maintain security and safety standards as required, Assist Security to Issue Visitor and Vendor passes as required ensuring that visitors are recorded in logbook, escorted and contractors do not have access to areas without the appropriate authorization or supervision maintained.
Administer the booking system for conference rooms and workrooms.
Maintaining the record of all files and documents.
Monitor and maintain office supplies inventory.
Totally abide by all company policies, and local regulations and laws, wherever applicable
Fire and Life Safety (Emergency Evacuation Procedures)
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and / or ability required.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and EXPERIENCE Minimum Bachelors. Prior Front Desk, Concierge, customer service or other hospitality experience preferred.
CERTIFICATES and / or LICENSES None. COMMUNICATION SKILLS Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding.
Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and / or supervisor with a strong, professional customer service orientation.
FINANCIAL KNOWLEDGE Ability to calculate simple figures such as percentages. REASONING ABILITY Ability to understand and carry out general instructions in standard situations.
Ability to solve problems in standard situations. Requires basic analytical skills. OTHER SKILLS and ABILITIES Intermediate skills with Microsoft Office Suite.
Ability to work flexible work schedules based on office needs.