Customer Success Associate
1d ago

Who We Are :

KeepTruckin is on a mission to modernize the trucking industry. With the leading fleet management platform, we are bringing trucks online and fundamentally changing the way freight is moved on our roads.

We see our hard work rewarded in tangible ways every day and we believe that intelligence is most powerful when paired with humility.

We’re motivated by the opportunity to impact and improve every facet of a trillion-dollar industry that touches everyone’s lives.

KeepTruckin is proud to be a Forbes Cloud 100 company, a 2020 Career-Launching Company by Wealthfront and named a Forbes Best Startup Employer 2020.

About the Role :

Customer Success Associate Onboarding - SMB is responsible for building relationship with customers and deliver value in the first 90 days of their journey with KeepTruckin.

This position involves effectively onboarding the customers, ensuring early product adoption and educating customers on the value of our products.

A customer-oriented focus is necessary in order to preserve long-term customer satisfaction. This position requires someone that is highly organised, has excellent communication skills and demonstrates good relationship building with customers.

What You'll Do :

  • Serve as the primary point of contact for new SMB customers in their first 90 days
  • Guide new customers through initial hardware and software setup to ensure a timely and successful onboarding
  • Monitor customer progress and activities to ensure adoption and timely activation
  • Assist in troubleshooting and solving Support issues, when needed
  • Handle large volume of phone conversations and email inquiries
  • Build customer loyalty by delivering exceptional customer service
  • What We're Looking For :

  • 2+ years prior experience in a customer facing role (sales and / or support)
  • Strong ability to build and maintain customer relationships
  • Effective listening and problem-solving skills
  • Excellent communication (both written and verbal) and presentation skills
  • Proven ability to manage multiple responsibilities with a high attention to detail and professionalism
  • Team player attitude
  • Fluent in spoken and written English skills
  • BA / BS degree or equivalent work experience preferred
  • Creating a diverse and inclusive workplace is one of KeepTruckin's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

    Please do not let an arrest or conviction record prevent you from applying for employment at KT. KT considers qualified applicants with arrest and conviction records.

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