Who We Are :
KeepTruckin is on a mission to modernize the trucking industry. With the leading fleet management platform, we are bringing trucks online and fundamentally changing the way freight is moved on our roads.
We see our hard work rewarded in tangible ways every day and we believe that intelligence is most powerful when paired with humility.
We’re motivated by the opportunity to impact and improve every facet of a trillion-dollar industry that touches everyone’s lives.
KeepTruckin is proud to be a Forbes Cloud 100 company and a 2020 Career-Launching Company by Wealthfront.
About the Role :
The Support Trainer will enhance the competencies of individual employees by designing and conducting training programs that will boost employees’ support performance in alliance with the company’s core values.
They will be responsible for performing training needs assessments, designing and delivering curriculum and learning materials and for managing all phases of training interventions.
What You'll Do :
Assess training needs of agents; develop and deliver training materials
Support development of training plans and curriculum; conduct training classes and utilize a variety of teaching techniques for tech support
Interact and report to management on training environment, success and opportunities for development
Conduct full Support on-boarding for new hires in large classes
Develop and administer knowledge assessment testing; recommend and develops recursive training when necessary; provide reporting on overall agent effectiveness, progress, and improvements
Interact with all areas of the business on products and services to ensure current information at all times; Collaborate with Team Leads individually for improvement and training plans
Assist with QA monitoring, feedback, coaching; assist with CSAT auditing, feedback & training, and customer experience insights
What We're Looking For :
1+ year training experience
3-5 years of Support experience
Knowledgeable about existing and emerging training methods / tools
Strong verbal and written communication skills + outstanding cross-functional collaboration skills
Ability to present vast information in a concise, digestible format; large audience speech skills
Able to multitask effectively, work in a fast paced environment and adapt to change and innovation
Ability to develop employees through positive motivation and training
Previous work experience as a trainer or teacher
Creating a diverse and inclusive workplace is one of KeepTruckin's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.