Customer Service Rep II
APL Logistics
Karachi, PK, PK
6d ago

Job Description Description

1. Brief Description

Why does thejob / role exist

Effectivelycommunicating with internal and external customers, including buying houses,carriers.

Generate incremental business from existing vendor base.

Note : Items 2, 3 and 6- It is critical that the job content is fully illustrated.

2. Key Result Areas

What does the job need to deliver? How is itmeasurable?

Needto obtain shipping instructions from customer based on carrier allocation andsharing the information with vendors, and operations staff.

Timelyupdate of shipments for real time visibility to customer through systemupdation and email.

Measureablethrough : a) b) c)

a) b) c)

3. Key Accountabilities / Duties

Handling shipments based on set goals and describedshipment handling procedures.

Verification of bookings from system (APLL +Customer), updating and conveying approvals to vendors. Determining shipmentmodes and doing vessel planning based on customer requirement

Based on customer confirmation, approve bookingsthrough BOOKING MANAGER.

Sending BL instructions thorugh EDI to carriers,sending shipment advices through ACS123, creating invoics through Globalservice centre and sending invoices to customers.

Develop business through vendors to increase Salesview revenue for Pakistan.

Skills Sets

Desired Competencies (Typical)

Desired Competencies (nice to have)

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