Abour Your Job :
In this role, you will ensure a safe, secure and cost effective airport operation at the station to achieve regulatory compliance, operational efficiency and 5-star service.
Specific accountabilities include :
Managing the daily operation and acting as a liaison between airport service providers, government agencies and authorities and senior management
Providing inputs and recommendations to management regarding short and long-term service improvements and changes
Acting a primary contact and liaison person for all areas of the QR airport operation at the station
Assisting in response to any emergency or a major operational disruption affecting Qatar Airways or its subsidiaries, including support of the Qatar Airways Specialist Assistance Program
Proving inputs and suggestions on process improvements to enhance service delivery standards
Performing personnel administration for direct reports, including selection, training, performance appraisals, employee development and taking affirmative action
About You :
To be effective in this role, you will need a Bachelors degree combined with a minimum of five years of job-related experience and an extensive overall knowledge of the international airport environment and airline operations.
You will need sound leadership and coaching capability combined with a strong focus on customer service. Proven experience in crisis management is required along with experience using the Amadeus system.
You will need to be fluent (written and spoken) in English to perform this role.