The Role : Customer Retention Associate
Grade (relevant for internal applicants only) : 9
The Location : Islamabad
The Team : The Commercial Pricing team is a dynamic global team of self-motivated and driven professional with a client-first mindset.
We value partnership, enthusiasm, and determination which are all crucial to be successful within our organization.
The Impact : This role is at the heart of driving revenue within the wider Market Intelligence Commercial organization. As a Customer Retention Associate you will work with multiple internal stakeholder teams and individuals to deliver successful revenue results while aligning with organizational goals.
What’s in it for you :
Working with a broad range of internal stakeholder teams and external clients, while working alongside a global group of ambitious team members
Professional and personal growth while supporting an evolving, dynamic team
Exposure to senior management
Enable the process by which S&P Global Market Intelligence retains and grows its book of business
Develop knowledge and expertise related to our company, clients, products, processes, strategies and systems to enable maximum effectiveness in role
Serve as a strategic partner & retention champion to frontline account teams using the Customer Retention model as a foundation for all retention efforts
Monitor market and account trends and key challenges facing frontline teams, escalating internally and shifting deal strategy accordingly
Effectively facilitate renewals, serving as project manager of all aspects of the renewal process, liaising with stakeholder teams and resolving client requests and / or issues in a timely manner
Deliver regular revenue forecast updates on assigned accounts, and identify & escalate any areas of risk or concern
Leverage resources to advise frontline teams on pricing, packaging and retention strategies, as well as up-sell / cross-sell opportunities
Lead efforts in building key client presentations and proposals alongside stakeholder teams
Ensure maximum price realization and efficiency in renewal outcomes through proactive strategic planning
Understand, navigate, and leverage Salesforce to facilitate all aspects of renewals
What We’re Looking For : The ideal candidate for this role is a high-performing individual who will bring their excitement and passion to the team.
You should be able to thrive in an environment of multiple priorities and deadlines, complex deals and unexpected challenges.
Basic Qualifications :
A minimum of a Bachelor's degree in Business, Communications, Finance, Marketing, Computer Sciences and / or Economics
4+ years of professional experience in SaaS related business
Native-level written and spoken English
Client-facing, retention, and negotiation experience preferred
Prior Sales or sales support background will be preferred
Preferred Qualifications :
Intimate knowledge of Salesforce processes and reporting
Excellent, comprehensive communication skills, both verbal and written, with the ability to engage with stakeholders at all levels of the business, internally and externally
Attention to detail, self-motivation, positive mindset, excellent work ethic
Ability to analyze and discuss complex issues and identify possible solution(s)
Ability to effectively collaborate with partners of all levels across the globe
Ability to skillfully prioritize and manage projects and issues
Ability to work independently and with minimum supervision
Experience in effectively managing challenging situations (i.e. objection handling, overcoming gatekeepers, etc.)
Commitment to integrity and excellence with a client-first mindset
Solid organization, multi-tasking and prioritization skills
Ability to work with a variety of personalities while maintaining a calm, professional, friendly demeanor to achieve customer retention targets
Strong MS office (Word, Excel, PowerPoint) skills
Ability to work overnight hours to align with account teams within the US
About Company Statement :
S&P Global Market Intelligence
At S&P Global Market Intelligence, we know that not all information is important some of it is vital. Accurate, deep and insightful.
We integrate financial and industry data, research and news into tools that help track performance, generate alpha, identify investment ideas, understand competitive and industry dynamics, perform valuation and assess credit risk.
Investment professionals, government agencies, corporations and universities globally can gain the intelligence essential to making business and financial decisions with conviction.
S&P Global Market Intelligence is a division of S&P Global (NYSE : SPGI), which provides essential intelligence for individuals, companies and governments to make decisions with confidence.
For more information, visit www.spglobal.com / marketintelligence.
EOE Statement :
S&P Global is an equal opportunity employer committed to making all employment decisions without regard to race / ethnicity, sex, pregnancy, gender identity or expression, color, creed, religion, national origin, age, disability, marital status (including domestic partnerships and civil unions), sexual orientation, military veteran status, unemployment status, or other legally protected categories, subject to applicable law.
20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP202.1 - Middle Professional Tier I (EEO Job Group)
Job ID : 264728
Posted On : 2021-09-09
Location : Islamabad, Pakistan