ASSIGNMENT- Ensures the management and supervision of managed and / or outsourced network infrastructureelements or systems.
MAIN ACTIVITIES- Ensures the network performance analysis are carried out and initiates the resolutions of theanalysis.- Proactively detects and resolve network faults and incidents, informs Service Desk orcustomers, using processes and platforms to deliver 24x7x365 monitoring of the infrastructure.
is responsible for creating,maintaining and improving the relationship with the customer on a day-to-day basis : operationsreview, escalation (if necessary), reportingWORKING MODE-
On a daily contact with the customer- Works closely with the PM to follow the services to deliver- Collaborates with Sales team in case of new services proposal COMPETENCIES-
Communication- Consulting & Customer Business- Support- Network Operations- Financial Management- Partner & Customer Relationship Mngt-
Architecture & Solution BuildingSKILLS- Strategy analysis- Business Model & Planning- Business case development- Market analysis-
Benchmarking & Best Practice identification- Service Provider Marketing, offer management& pricing