Vendor Performance Analyst
5d ago

Department : Commercials

Do you love food and convenience put together? Then you just might love foodpanda.foodpanda is the leading, on-demand food delivery company in the region, bringing thousands of your best-loved restaurants online into your home or office - fast!

foodpanda is the leading, on-demand food delivery company in the region, bringing thousands of your best loved restaurants online into your home or office - fast! We’re all about bringing on the smartest folks as we continue to grow with a fast-moving and agile environment and hire those who can thrive in a startup culture

Responsibilities :

  • Identify and track vendor performance KPIs against daily, weekly, and monthly targets.
  • Identify vendor and order growth bottlenecks and execute strategic requirements for sustainable future growth.
  • Develop vendor productivity, profitability and performance insights and follow market trends closely to anticipate challenges and opportunities.
  • Analyze and improve upon vendor driven cancellations, order delays, vendor ratings and vendor offline hours.
  • Proficiency (at least 1+ years of experience) with SQL.
  • Familiarity and experience with visualization tools (e.g. Tableau).
  • Develop a cohesive strategy to execute strategic plans, including vendor retention, reactivation, and engagement activities.
  • Develop and execute effective reporting and assessment tools to minimize risk and identify areas of improvement.
  • Identify opportunities to develop and improve solutions and strengthen the overall Vendor experience and bring changes where necessary.
  • Develop KPI dashboards, reports and presentations to set up monthly targets to achieve MoM business goals.
  • Ensure necessary audits to maintain a healthy cutoff threshold for all KPIs so that it does not impact business growth.
  • Work across teams to continually eliminate unnecessary processes and continually implement new ways to enhance the Vendor Experience & performance.
  • Engage within the team to understand the business vision and insight requirements.
  • Maintain, run and update existing data analyses, visualizations and reports.
  • Assist with data preparation and statistical analysis.
  • Maintain data, business logic and procedure documentation.
  • Requirements :

  • Minimum 2 years of working experience with a Bachelors / Masters degree preferably in a quantitative field such as math, statistics or data science.
  • Strong communication, presentation, and organization skills.
  • Ability to reduce complex and complicated information into clear ideas.
  • Bias toward action and constant push for clarity and execution.
  • High-growth operations or startup experience is strongly preferred.
  • Excellent stakeholder management, consensus building, and project management skills.
  • Ability to work collaboratively within a team environment.
  • Experience working within the technology industry / start-up environment is a plus.
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