Associate, Enterprise Technical Support
S&P Global
Islamabad , PK
14d ago

Grade (meaningful for internal applicants only) : 07A

The Team : We are a group of skilled people who support all products under the Enterprise API umbrella. Every single day, we help clients automate their workflow with relevant, actionable, and timely data.

API Support function is a combination between the clients and our internal teams including Development, Product Management, Relationship Management, and Industry teams.

We are geographically spread across Pakistan and India.

The Impact : As the first point of contact for clients, you will be required to help them with their queries related to product functionality and the data we deliver through it.

With your help, you will enable clients to come up with efficient mechanisms to access data, while the internal teams will be able to make more timely decisions to be more client focused.

What’s in it for you :

You will gain a basic understanding of the finance industry and learn technical expertise like User Acceptance Testing (UAT), SQL, API Technologies and MS Excel.

You will work well with a diverse client and internal partners base.

You would identify issues and then enthusiastically participate in a solution driven approach.

Be part of an environment that is a results-focused meritocracy. We set high standards and value accountability. We seek to identify and reward excellent performance with growth opportunities.

Based on planned growth & initiatives, you can emerge to the next role i.e a Senior Associate.

Responsibilities :

You will provide client support via phone, email and other mediums by understanding and triaging client questions / concerns in an effective and timely manner

You would make suggestions around product usability and quality

You would develop client-focused solutions by closely working with in-house development teams

You would convey client wants and needs to the Product Management and Relationship Management teams

You will develop and evaluate test plans by using your independent judgment.

Work with teammates on projects, which improve and develop core expertise about the subject and improve process flow.

What We’re Looking For :

Basic Qualifications :

You possess a minimum of a Bachelor's degree in Computer Science / Computer Engineering.

You have a fair understanding of SQL language.

Awareness of Operating Systems and their functional dynamics.

Excellent written and verbal communication skills.

Proven attention to detail and ability to multitask effectively.

Team-player mentality with tight-knit teamwork skills.

Flexible to changes in a dynamic environment

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