Workplace Services Manager
Karachi, PAK
3d ago

About JLL

We’re JLL a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 92,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions.

As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility.

That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future.

And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below.

We’re interested in getting to know you and what you bring to the table!

Job Summary / Goals -

  • Responsible for leading the delivery of the defined scope of work to Procter and Gamble at the Site(s) for which they are accountable.
  • In this capacity there are 6 major activities for which they are accountable :

  • People Management develop and sustain a high quality well motivated team
  • Client Management ensure that on site Clients expectations are met
  • Contracts Management ensure that all contracts are professionally delivered
  • Finance Management ensure that the site’s financial operations are meeting targets and control requirements
  • Health and Safety Management ensuring the provision of a safe working environment
  • Site Operations Management implementing Industry Best Practice operations
  • Essential Duties and Responsibilities -

    People Management

  • Provide leadership for site Workplace Services team
  • Mentor & enable training & development of team members
  • Identify and fill staffing needs
  • Nurture an environment conducive to good teamwork and co-operation among colleagues
  • Client Management

  • Strive to delight the Client in all aspects of service delivery
  • Interact on a regular basis with the appropriate P&G FR&E Manager and on site client personnel to discuss ongoing service delivery and forward planning
  • Contracts Management

  • Ensure that all contracts at the site are delivering the required service at the correct cost
  • Work with Regional and Global Purchasing to implement Regional / Global sourcing strategies
  • Site Operations Management

  • Deliver services as defined in the relevant Schedules of the Master Agreement ensuring the implementation and compliance with Best Practice procedures
  • Report critical & key performance measurements & achieve targets
  • Ensure that Account Management is informed immediately of any Critical Performance incidents on site
  • Complete all required audits and CSA’S and achieve targets
  • Provide appropriate monthly / quarterly / annual reporting and management reports as required
  • Maintain sound management relationships with any third party tenants & / or property owners as appropriate.
  • Provide a responsive and pro-active service via seamless interface with all involved parties
  • Understand all aspects of any lease / licenses that may impact the operation of the property.
  • Work with Client and Manager to develop and implement improved / new processes that improve service to the client and / or reduce cost.
  • Act as single point of contact for the management of any projects on site
  • Health and Safety Management

  • Ensure that the site meets all legal and Client required H&S regulations
  • Ensure that all Jones Lang LaSalle staff are working in compliance with H&S regulations
  • Finance Management

  • Ensure that the site meets all financial targets and control requirements
  • Provide standard monthly / quarterly / annual reporting and management reports as required
  • Key Performance Measures

  • Human Experience HX Survey
  • KPIs / Master Agreement Reporting requirements
  • CSA / Audit scores / Scorecards
  • Implementation of Best Practice
  • Agreed cost savings initiatives
  • Budgets / forecast accuracy
  • H&S Audits
  • Client Surveys (as defined in Master Agreement)
  • Contracts SLA’S
  • Skills / Competencies

  • Client relationship management skills.
  • Expertise in the leadership and delivery of high-quality service
  • Excellent communication skills able to identify key persuaders and represent data / results in highly impactful ways
  • Able to influence others to generate desired results consistently
  • Results-oriented.
  • Ability to self-manage, balancing multiple priorities and customers.
  • Comfortable with Word for Windows, Excel, PowerPoint, Outlook
  • Fluent English spoken and written language.
  • Self-starter and pro-active.
  • What you can expect from us

    We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.

    Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.

    We can’t wait to see where your ambitions take you at JLL. Apply today!


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