We’re JLL a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 92,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions.
As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility.
That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future.
And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below.
We’re interested in getting to know you and what you bring to the table!
Job Summary / Goals -
Responsible for leading the delivery of the defined scope of work to Procter and Gamble at the Site(s) for which they are accountable.
In this capacity there are 6 major activities for which they are accountable :
People Management develop and sustain a high quality well motivated team
Client Management ensure that on site Clients expectations are met
Contracts Management ensure that all contracts are professionally delivered
Finance Management ensure that the site’s financial operations are meeting targets and control requirements
Health and Safety Management ensuring the provision of a safe working environment
Site Operations Management implementing Industry Best Practice operations
Essential Duties and Responsibilities -
Provide leadership for site Workplace Services team
Mentor & enable training & development of team members
Identify and fill staffing needs
Nurture an environment conducive to good teamwork and co-operation among colleagues
Strive to delight the Client in all aspects of service delivery
Interact on a regular basis with the appropriate P&G FR&E Manager and on site client personnel to discuss ongoing service delivery and forward planning
Ensure that all contracts at the site are delivering the required service at the correct cost
Work with Regional and Global Purchasing to implement Regional / Global sourcing strategies
Site Operations Management
Deliver services as defined in the relevant Schedules of the Master Agreement ensuring the implementation and compliance with Best Practice procedures
Report critical & key performance measurements & achieve targets
Ensure that Account Management is informed immediately of any Critical Performance incidents on site
Complete all required audits and CSA’S and achieve targets
Provide appropriate monthly / quarterly / annual reporting and management reports as required
Maintain sound management relationships with any third party tenants & / or property owners as appropriate.
Provide a responsive and pro-active service via seamless interface with all involved parties
Understand all aspects of any lease / licenses that may impact the operation of the property.
Work with Client and Manager to develop and implement improved / new processes that improve service to the client and / or reduce cost.
Act as single point of contact for the management of any projects on site
Health and Safety Management
Ensure that the site meets all legal and Client required H&S regulations
Ensure that all Jones Lang LaSalle staff are working in compliance with H&S regulations
Ensure that the site meets all financial targets and control requirements
Provide standard monthly / quarterly / annual reporting and management reports as required
Key Performance Measures
Human Experience HX Survey
KPIs / Master Agreement Reporting requirements
CSA / Audit scores / Scorecards
Implementation of Best Practice
Agreed cost savings initiatives
Budgets / forecast accuracy
Client Surveys (as defined in Master Agreement)
Skills / Competencies
Client relationship management skills.
Expertise in the leadership and delivery of high-quality service
Excellent communication skills able to identify key persuaders and represent data / results in highly impactful ways
Able to influence others to generate desired results consistently
Ability to self-manage, balancing multiple priorities and customers.
Comfortable with Word for Windows, Excel, PowerPoint, Outlook
Fluent English spoken and written language.
Self-starter and pro-active.
What you can expect from us
We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.
We can’t wait to see where your ambitions take you at JLL. Apply today!