Product Specialist (Merchant Platforms) - Islamabad
Veon Group
Islamabad, Islamabad, PK
5d ago
source : WHATJOBS

What is Product Specialist - Merchant Platforms?

Product Specialist -Merchant Platforms will be responsible for managing new product development, existing products enhancements and operations management for SME Segment.

This role will involve managing new as well as existing product portfolio, coordinating with all stakeholders throughout, and ensuring resolution for all customer issues.

Managing and supporting at various stages of the product lifecycle by ensuring the product requirements are executed, educational material / marketing material is aligned with product and all support teams are well trained to manage day to day operations.

The role reports directly to the Product Manager - Merchant Platforms in SME segment of JazzCash. Overall SME Segment has four streams which include Product.

Growth, Ecosystem, and Payments.

What does Product Specialist - Merchant Platforms do?

Develop and rationalize new products / features and enhancements in existing products through end user research and ensure product customer fit

Manage insights & reporting for products, support in devising product communication and managing complaint handling

Review and optimize existing user journeys for a better customer experience

Create detailed product requirement for technology and work with design teams for UI / UX

Work closely with operations to resolve customer issues and ensure smooth running of business operations

Perform thorough UAT on every product prior to launch

Track and maintain a strong follow-up on all requirements to ensure timely resolution

Ensure a streamlined execution of all products by collaborating with all stakeholders

Analyse data and gather end user feedback to constantly enhance and improve products

Have close liaison with different departments / functions for the timely execution of deliverables

Jazz is an equal opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees.

What are we looking for and what does it require to be Product Expert Merchant Platforms?

Bachelor’s degree in Management / Business / Computer Science or relevant discipline

Fresh graduates are encouraged to apply

Knowledge of Fintech industry is preferred

Experience of working on FIGMA, JIRA and Trello is preferred

Strong communicator with the ability to negotiate and solve problems

Result driven approach towards daily tasks

Excellent written and verbal communication skills

Energetic and eager to tackle new projects and ideas

Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel)

As one of the leading employers in the country, Jazz epitomizes the philosophy that each Jazz employee is passionately living a better every day inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development.

As one of the largest private sector organizations in Pakistan, our objective is to continue to change the lives of our 72+ million customers for the better.

This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success.

Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy.

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