Manager Support Services
Save the Children
4d ago
source :


Level 3 : the post holder will have contact with children and / or young people either frequently (e.g. once a week or more) or intensively (e.

g. four days in one month or more or overnight) because they work country programs; or are visiting country programs; or because they are responsible for implementing the police checking / vetting process staff.


As a key member of the Senior Management Team, the Manager Support Services shares in the overall responsibility for the direction and coordination of the Country Office (CO).

Post holder will ensure the provision of sound, relevant and timely support relating to Administration, IT, Supply chain, Security,and HR needs to staff in both emergencies and development programming contexts.

The position holder also plays a key role in effectively supporting program activities in line with the annual and country strategic plans.

The position holder will ensure that support services staff have clearly defined objectives and understand their responsibilities.

Establish result based system and follow up. The post holder will be responsible for ensuring compliance with SCI global standards, policies and practices.

The position also plays a key role in effectively supporting program implementation activities in line with the annual and program strategic plans.

Reports to : Country Director


As a member of the Senior Management Team, contribute to :

  • Supporting the development of an organisational culture that reflects our values, promotes accountability and high performance and frees up our people to deliver outstanding results for children
  • Ensures Pakistan Country Office complies with all Save the Children policies and procedures outlined in the Quality Framework
  • Support establishment of protocols, incentives and coordination, to ensure clarity and efficiency in how each team will work together within Pakistan
  • Interpret review and maintain policies and procedures and recommend changes as required
  • Supply Chain & IT :

  • Ensures support to supply chain department to ensure logistic support to programs is timely and efficient, cultivates a solutions oriented approach to ensure compliance with all SCI logistics policies and procedures, coordinating trainings for program managers to build their knowledge and comfort with procurement best practices
  • Support to Supply chain department for daily managerial oversight of the procurement / logistics function and the provision of procurement / logistics support to all offices
  • Ensure provision of high quality logistical support to guests, visitors including partner organisations involved in SC activities
  • Supports the development, implementation and compliance with the country office logistics / procurement manual, and liases with the regional office as needed for technical support and assistance
  • Provides supervision and support to the management of SCI assets, including effective management of asset register and disposition of any unused / unneeded assets
  • Ensure sophisticated, efficient, cost effective Information Technology Systems are in place which is also in compliance with SCI HO requirements
  • Administration, Fleet & Security Management

  • Ensure the provision of effective administrative support to Functional lead of admin, fleet and security.
  • Provides support to department Lead to ensure effective fleet management, ensuring we use our resources effectively and efficiently
  • Actively support the development of Safety and Security practices and processes. Ensuring compliance to all SCI Safety and Security policies.
  • Support Security department that Save the Children in Pakistan has strong and effective safety and security procedures in place.
  • Ensure appropriate support to Security lead that the procedures are compliant with Save the Children’s regional and global safety and security procedures and policies.
  • Be ready to provide close support to the department Lead of security to handle safety and security crises.
  • Support Security department to develop a joint safety and security plan for the country with the involvement of the key staff members i.e. SMT and S&S staff.
  • Support to review security procedures (SOPs) for all field operations
  • Human Resources

  • Effective administrative support to the department lead of Human Resources function, to ensure that effective advice and support are provided to staff on interpretation and application of policies and procedures and on other HR related matters
  • Support HR Department in appropriate recruitment, retention and succession of staff including the design and implementation of compensation and performance management systems relevant for both development and emergencies, and career development for staff.
  • Support HR department to streamline adequate emergency HR procedures are detailed in the Country Office Emergency Preparedness Plan in order to enable rapid scale up and facilitate the HR aspects (such as deployment mechanisms) of the Country's Emergency Response Team
  • BEHAVIOURS (Values in Practice )

    Accountability :

  • holds self-accountable for making decisions, managing resources efficiently, achieving and role modelling Save the Children values
  • holds the team and partners accountable to deliver on their responsibilities - giving them the freedom to deliver in the best way they see fit, providing the necessary development to improve performance and applying appropriate consequences when results are not achieved.
  • Ambition :

  • sets ambitious and challenging goals for themselves and their team, takes responsibility for their own personal development and encourages their team to do the same
  • widely shares their personal vision for Save the Children, engages and motivates others
  • future orientated, thinks strategically and on a global scale.
  • Collaboration :

  • builds and maintains effective relationships, with their team, colleagues, Members and external partners and supporters
  • values diversity, sees it as a source of competitive strength
  • approachable, good listener, easy to talk to.
  • Creativity :

  • develops and encourages new and innovative solutions
  • willing to take disciplined risks.
  • Integrity :

  • honest, encourages openness and transparency; demonstrates highest levels of integrity

  • Master’s Degree in Management or relevant social science, NGO management or equivalent fields

  • Ideally someone who has strong knowledge / experience of Supply chain, Administration, IT, security.
  • Minimum of 7 years management experience in an NGO environment, including experience in the development of strategic and operational support services plans and their implementation in a professional work environment over a sustained period of time
  • Ability to plan and organise a substantial workload that includes complex, diverse tasks and responsibilities in both development and emergency contexts
  • Willingness and ability to dramatically change work practices and hours, and work with incoming surge teams, in the event of emergencies
  • Demonstrated credibility with colleagues and stakeholders at all levels of an organization
  • Excellent oral and written communication skills in English
  • Strong interpersonal skills with the ability to demonstrate skills in leading a multi- disciplined team through a period of change
  • Leadership skills, including the ability to supervise and motivate qualified professional staff with strong personal value systems
  • Analytical, decision making and strategic planning skills and the ability to handle multiple priorities
  • Ability to coach, mentor, delegate appropriately and provide developmental guidance to supervised staff
  • Team building skills
  • Competent level skills in core IT applications, particularly MS Office
  • A commitment to the values and principles of SC
  • Experience of exposure to developing countries
  • High level of commitment to the principles of development and to the organizational and programmatic goals of Save the Children
  • Extensive knowledge of political and security situation in Pakistan and the region
  • Additional job responsibilities

    The duties and responsibilities as set out above are not exhaustive and the role holder may be required to carry out additional duties within reasonableness of their level of skills and experience.

    Equal Opportunities

    The role holder is required to carry out the duties in accordance with the SCI Equal Opportunities and Diversity policies and procedures.

    Child Safeguarding :

    We need to keep children safe so our selection process, which includes rigorous background checks, reflects our commitment to the protection of children from abuse.

    Health and Safety

    The role holder is required to carry out the duties in accordance with SCI Health and Safety policies and procedures.

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