Growth and Operations Analyst
Binance
Pakistan, Islamabad
2d ago

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.

Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?

Responsibilities :

  • Boost sales and contribute to our long term business growth by contacting and developing relationships with potential clients / agents / partners
  • Handle dispute on our P2P platform between trading parties, assist client with troubleshooting
  • Uncover customer's unique needs and challenges
  • Perform document checks as per standard procedures
  • Monitoring transactions, investigating and reporting suspicious activity
  • Reading, prioritising and responding to customer queries via live chat, emails, phone calls and social media posts
  • Create, manage, implement and refine all marketing campaigns in an ongoing basis
  • Direct ongoing market research to foster the product’s growth
  • Requirements :

  • College degree or above
  • At least 3+ years of relevant experience in customer service / business development roles, preferably in finance or e-commerce industry
  • Knowledge or keen interest in Blockchain / Cryptocurrency industry is a plus
  • Ability to multitask, prioritise, and control time effectively
  • Knowledge of blockchain, crypto, and P2P payments is a big plus
  • Multilingual capability is a big plus
  • Fluent in English and Urdu
  • A Binance P2P user is highly preferred
  • Conditions

  • Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry
  • Fast moving, challenging and unique business problems
  • International work environment and flat organisation
  • Great career development opportunities in a growing company
  • Possibility for relocation and international transfers mid-career
  • Competitive salary
  • Flexible working hours, Casual work attire
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