Operations Executive
Lahore, PB, pk
4d ago

Job Description

  • Response to warehouse Emails to resolve issues relating to orders.
  • Maintain confirmed and non-confirmed orders from Shopify.
  • Create orders manually in SAP after contacting customers about non confirmed orders.
  • Cancel orders in Shopify if customer confirm cancellation of orders.
  • Coordinate with Delivery service of company / TCS and Warehouse for Order Shipment.
  • Monitor Order delivery status in concerned cities.
  • Handle Reason and Orient’s, Daraz Mall customers; place orders in shopify from Daraz and contact Daraz for order shipment.
  • Help finance in invoice issues of orders.
  • Report and coordinate with marketing department.
  • Help finance and Logistics in case of discrepancies.
  • For Website changes and problems coordinating Developers and Software team.
  • Coordinate data entry Operators for price control of products.
  • Monitor calls of TSRs.
  • Brief newly hired TSRs about the company and tasks and provide training.
  • Handle all social media platforms like Facebook, twitter, Instagram, YouTube, Whats App.
  • Maintain Excel files and update order status with the help of warehouse officer.
  • Handle complaint Emails / calls of Orient After sales by resolving, refunding, replacement of products.
  • Handle Google reviews, in case if bad reviews : contact customer and try to resolve issue and then ask to change / remove / upgrade the review about company if customer satisfied.
  • Social Media replies to customer’s Comments / Inbox queries.
  • Report to CEO, COO, VP Commerce About weekly, monthly sales and other issues regarding sales.
  • Requirements

    Education : Minimum Graduation

    Experience, Skills and Competencies : Preferably 1 year E commerce experience ; Basic Shopify and SAP knowledge, MS Office, Excel Expertise, Social Media Handling , Good Communication Skills both verbal and written.


    Skills and Competencies : MS Office, Excel Expertise, Social Media Handling , Good Communication Skills both verbal and written. SAP, Shopify Basic knowlede.

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