Virtual Account Manager
Lahore, Pakistan
3d ago

Do you love food and convenience put together? Then you would definitely love foodpanda!

You wanted something simpler, so we made it. A team of problem solvers, designers, thinkers and tinkers, working around the clock to make online food ordering easy, fast and fun.

foodpanda is the leading, on-demand food delivery company in Pakistan, bringing thousands of your best loved restaurants online into your home or office - fast! We’re all about bringing on the smartest folks as we continue to grow with an all hands on deck environment and hire those who can thrive in a start-up culture.

We’re looking for a highly-driven and motivated Virtual Account Manager for our team in Pakistan. If you are looking for a place where you can gain hands-on exposure and have a direct impact, then this may be the place for you!

The ideal candidate will have a track record as a significant individual contributor comfortable working independently, whilst working closely with the management team.

This role will be based in Pakistan and will report to the Manager - Commercial Operations .

We’re currently looking for a highly driven, passionate and knowledgeable Virtual Account Manager

to join our Account Management team. If you are looking for a fast paced environment where you can

help to grow our business, then this may be the place for you! Reporting to the Manager Commercial

Operations, this is an exciting and challenging role.

Responsibilities :

Drive critical projects relevant to the long tail account management team.

Responsible for portfolio of long tailed accounts

Ownership of Vendor Performance KPIs

Identifying and obtaining additional data / information needs before approaching vendor

Outbound Calls to specific set of vendors in order to facilitate their growth on our platform

Provide training and guidance to our vendors in accordance with their health score

Followup and maintain vendor relations and always be available for vendor problem resolution

Candidate requirements :

1 to 2 years experience in a related role.

Excellent communication and stakeholder management skills

Ability to work autonomously in a highly demanding and often changing environment

Effective project and time management skills

Experience of BPO and Vendor Services will be preferred.

Proficient in MS Exel and Word

A little About Us :

  • We are fast, like mind boggling fast! So if you’re someone who loves ever changing goals and loves optimization, you’re the right fit for us!
  • We love people who can develop things from scratch, own them and then work on improving them.
  • We love what we do, and we don’t rest until we’ve achieved our targets. So if you’re also someone who is driven until the dream is achieved, come join us!
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