Citco Job Description
Title : Operations Analyst
Reports to : Team Leader, Data Operations
Department : Data Operations
Location : Manila, Philippines
Citco Fund Services companies is the world's pre-eminent hedge fund administrator with over 40 years’ experience in the provision of administration and extended value-add services to hedge fund clients - many of whom are leading names in the industry.
Operating out of 19 strategic centers globally, our global presence reflects our philosophy to provide support wherever our clients are located.
This approach gives us an opportunity to utilize this global reach to ensure specific client needs are met on timely basis.
Citco Fund Services offer a full range of fund administration services and complete front-to-back offering for single manager funds, combining portfolio capture and real-time position monitoring technology, using the Æxeo Technology system, with middle and back office operations support.
The Citco Fund Services companies are the world's pre-eminent hedge fund administrators and have over 40 years experience in the provision of administration and other services to their hedge fund clients, many of whom are leading names in the industry.
Interface Solutions is responsible for all aspects of portfolio data exchange and support trade activity, pricing and position data.
The group has both an operational and a strategic mandate to fulfill. This is accomplished through a location strategy that combines presence in strategic locations close to our client needs and the utilization of standardization, centralization and scale in our operational Centre of Excellence (CoE) locations.
The Data Management Team creates, maintains, and monitors the successful and timely processing of inbound and outbound files for various CFS teams.
Through the monitoring of various data interfaces and platforms, the team ensures connectivity is always maintained and critical issues are immediately addressed.
Configuration & maintenance of electronic interfaces that exchange inbound / outbound data to / from Citco applications.
Proactive monitoring of data flows end to end data is an integral pre-cursor to Citco’s service to clients.
Provide leadership in establishing standards & benchmark in the area of portfolio data interfaces - for Citcoand the industryas a result.
Collaborate with Citco Technology to analyze, develop & enhance internal tools that support increased levels of automation and intuitive self-service for operations.
As a Data Management Support Analyst, the successful incumbent will work as part of a global team supporting several CFS systems and intermediary data interfaces and applications that facilitate data flow to and from these systems.
Working with a global team of Data Management Support Analysts, the successful candidate will be responsible for daily aspects of the trading lifecycle for CFS clients (Investment Managers, Hedge Funds, etc) located around the world.
Based on time zones, Data Management Support Team uses a follow-the-sun model to ensure 24 / 5 support that the appropriate operational tasks are completed.
Open tasks will be passed to the next shift in another time zone.
Setup and configure inbound & outbound feeds (40%)
Setup inbound / outbound file routing jobs in response to requests from internal and external business and technical teams
Setup all relevant monitoring jobs, alerts and notifications to the appropriate distribution lists in accordance with the requirements and appropriate target audience.
Liaise with others groups where necessary to ensure all security measures are integrated in all delivery jobs executed by the team.
Work with brokers, vendors and investment managers to setup FTP accounts and establish connectivity.
Monitor, troubleshoot and address file delivery issues (40%)
Use key file delivery tools and dashboards to proactively identify failed and missing files and work with brokers, vendors and clients to address issues in a timely manner.
Respond to file alerts sent to the Data Management and ensure effective action is taken to address the issue highlighted by the alerts.
Keep user community updated and manage their expectations by proactively providing regular updates about file issues, delays and ETAs.
Escalate issues or concerns to manager with clean recommendations and solutions.
Where necessary formulate ad-hoc solutions and workarounds to facilitate file movement and delivery in the short term.
Strategic alignment and process improvement (10%)
Support management in identifying, analyzing and implementing process and system improvement initiatives.
Identify and drive initiatives aimed at reducing file delivery manual work, improving quality of feeds and reducing errors and alerts.
Work with other connectivity group to align overall process and simplify end-to-end experience for user community.
Actively engage and keep up to date Data Management policies, trends and emerging themes and share information with the rest of the team.
Ad-hoc work as required (20%)
This job description is not intended to be all-inclusive. The Employee may perform other related duties to meet the ongoing needs of the organization.
The candidate is required to have a bachelor’s Degree in Business / Finance / Economics orComputer Sciences. Graduates of related disciplines are also encouraged to apply.
At least 1 year previous exposure in an operational setting is preferred but not required. Fresh graduates are also encouraged to apply.
Able to manage work queues and track user issues and requests. Complete work queue items according to procedures
Ability to manage multiple tasks including; project tasks, deadlines, etc.
Ability to interact with clients, vendors, and brokers for support and information
Excellent communication skills, including verbal, written and presentation are necessary.
Must be customer service oriented, flexible and adaptable.
Exceptional verbal and written communications skills required
Strong attention to detail
Excellent analytical skills
High proficiency in Microsoft Office applications
Must be able to work with minimal supervision
Good interpersonal skills required. Candidate is expected to collaborate with peers across the organization
Working Hours and Location
Work hours normally run on a 24x5 hour basis per operational requirements. The team covers Asia-Pacific, European and North American time zones in a follow-the-sun model starting at 6 : 00 AM on Monday to 7 : 00 AM on Saturday (Manila Time).
Staff is usually rotated through the three shifts every 6 months. Best efforts are made to ensure fair and equitable work arrangements for all.
Operational requirements will require staff to occasional render support on weekends. This function is rotated among the team.
NOTE : This job description is not intended to be all-inclusive. Employees may perform other related duties to meet the ongoing needs of the organization.