Department : Customer Operations
Reports to : Assistant Manager, Customer Experience
Do you love food and convenience put together? Then you just might love foodpanda.
foodpanda is the leading, on-demand food delivery company in the region, bringing thousands of your best-loved restaurants online into your home or office - fast!
However, this does not happen without some really awesome and remarkable people making it materialize! If you are one of those who would like to work in a fast-paced, truly global, and vibrant culture, feel free to apply as we are currently looking for a Senior Associate - Product Usability and Experience to be based in our head office in Karachi.
The Senior Associate - Product Usability and Experience will be responsible for product quality assurance, feature testing and UX related issues.
The incumbent must have hands-on experience and expertise in manual testing applications. A strong bias towards data balanced with high emotional intelligence is crucial to succeed in this role.
Gather and evaluate user requirements and feature requests in collaboration with local & global stakeholders including product managers, technology specialists and various product stream squads etc
Identify and troubleshoot UX problems (e.g. responsiveness, inclusive design etc)
Illustrate design ideas using wireframes, visual and graphic designs, flow diagrams, storyboards, site maps, and prototypes
Develop UI mockups and prototypes that clearly illustrate app / web functions / features that require customer testing as well as test UI elements such as CTAs, banners, page layouts, page designs etc
Customer journey mapping to identify journey pain points and app / web health check
Demonstrate attention to detail to understand the hidden customer sentiments while drawing correlation between different data points to keep the bigger picture in context
Have a knack for understanding how people interact with technology, and excel at designing more accessible products in the digital space
Bachelor's Degree in computer science / computer engineering with a bias towards Human Centered Design principles
1-2 years of customer-facing enterprise applications as a Software Quality Assurance Analyst role
Must have basic knowledge of UI / UX of digital products & services
Hands-on experience with testing web and mobile (native Android & iOS) based applications.
Hands-on experience with manual testing, by applying various testing techniques on web and mobile.
Hand on experience with managing and maintaining test documentation, test cases, test matrices, etc.
Hands-on familiarity with SQL query language and relational databases
Hands on experience of tools such as InVision, Visio, Sketch, Proto.io, Figma, Photoshop, Adobe Illustrate etc will be an added advantage
Work well in a start-up environment and pressure situations
Proficient in oral & written English, having the ability to communicate in a concise manner
Keenness towards taking on additional assignments while efficiently applying time management skills for prioritization
Basic understanding of e-commerce business processes