Contact Center Solution Architect
Afiniti
Lahore, Pakistan
5d ago

Who are we?

Afiniti is the world’s leading applied artificial intelligence and advanced analytics provider. Afiniti Enterprise Behavioral Pairing™ uses artificial intelligence to identify subtle and valuable patterns of human interaction in order to pair individuals on the basis of behavior, leading to more successful interactions and measurable increases in enterprise profitability.

Afiniti operates throughout the world, and has measurably driven billions of dollars in incremental value for our clients.

Purpose

Afiniti is creating proprietary data analysis, visualization and monitoring software using cutting-edge technologies. We are looking for multiple exceptional candidates to join our team and help us build the next generation of internal and external products.

Key Responsibilities

  • Work with Product Owner and Engineering teams to identify and build solutions to support new product features and innovations leveraging Contact Center technologies.
  • Identify technical costs of new product features and identify gaps and issues that may arise with implementation
  • Document feature design and implementation
  • Take ownership of product feature implementation through development lifecycle
  • Work with clients and other internal Contact Center teams to ensure stable and successful deployment of new features and innovations
  • The ideal candidate will have

  • Experience in designing contact center solutions on-prem or in the cloud.
  • Four or more years of experience of professional software engineering experience
  • Expert Working Knowledge of Avaya Core Systems including CM, System Manager, Session Manager, CMS, Experience Portal & POM.
  • Must have hands-on experience in developing applications using Avaya orchestration designer.
  • Experience deploying VXML applications
  • Experience in designing VoIP / SIP infrastructures that include system design and capacity planning on premise and in Cloud.
  • Experience working in an Agile environment leveraging the Scrum management framework
  • Docker
  • Working knowledge of Linux OS
  • SSH working knowledge
  • Education & Qualifications

  • Bachelor of Engineering (or higher) in Computer Science or related disciplines
  • Salary & Package

    As well as a competitive base salary dependent on the number of years of experience, we also offer Corporate benefits.

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