Client Service International Consumer Insights Executive
Nielsen
Karachi , PK
1d ago

Client Service International Consumer Insights Executive - 40630

Client Services and Sales - Pakistan Karachi , Sindh

Role Title

Customized Research Client Executive

Function

Customised Research Client Service & Sales

Role Purpose

To be responsible for the development of client business and for handling projects from preparation of proposals to client through to final tabulations team and / or reports / presentations in consultation with senior members

Reporting to

Senior Client Group Manager

Reporting to matrix manager

Accountabilities

The accountabilities listed below should only be an indicative sample, they are not meant to be exhaustive)

To support and sell CR services, enhance client relationships and satisfaction and achieve revenue targets

Prepare methodologies, questionnaires, write and discuss proposals in compliance with client needs

Prepare budgets for each project in conjunction with the field manager and instruct the finance department regarding invoicing

Assist in the smooth collection of debt from clients and communicate any contract / job changes to the Finance department on a timely basis for invoicing purposes

Prepare fieldwork instructions and sample structures for each project in conjunction with field manager

Manage the day to day client relationships and ensure that all projects are completed on time to the required standard, and high client satisfaction is maintained

Prepare coding and punching instructions and tabulation specifications for data analysts (DP)

Check and approve final tables, prepare written report as required

Send weekly project updates to coordination centre

Relationship Management

Details below are of the main relationships involved with this role)

Client(s)

Constant contact with clients as required

Internal

CR CSS team members, Field and DP departments

External

Interviewers, freelancers, focus groups

Business Impact

Short-term impact, from project to project

Decisions affect the department for three months or more

Assess information, identifies solutions and makes fact-based recommendations

Knowledge and Skills

University degree in Marketing, Economics or related field is a must, preferred Postgraduate or MBA

2+ years of experience in Market Research

Strong analytical mind

Excellent numerical skills

Good organisational skills

Excellent verbal and written communication skills in English and local language desirable

Excellent Presentation skills

Business acumen, and good knowledge of the market dynamics

ABOUT NIELSEN

We’re in tune with what the world is watching, buying, and everything in between. If you can think of it, we’re measuring it.

We sift through the small stuff and piece together big pictures to provide a comprehensive understanding of what’s happening now and what’s coming next for our clients.

Today’s data is tomorrow’s marketplace revelation.

We like to be in the middle of the action. That’s why you can find us at work in over 100 countries. From global industry leaders to small businesses, consumer goods to media companies, we work with them all.

We’re bringing in data 24 / 7 and the possibilities are endless. See what’s next with us at Nielsen : careers.nielsen.com

Job Type : Regular

Primary Location : Karachi , Sindh

Secondary Locations : , , ,

Travel : Yes, 5% of the Time

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