Technical Services Consultant, Retail
NCR Edinburgh
2d ago

About NCR

NCR Corporation (NYSE : NCR) is a leading software- and services-led enterprise provider in the financial, retail and hospitality industries.

NCR is headquartered in Atlanta, Georgia, with 36,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.

TITLE : Technical Services Consultant, Retail

LOCATION : Virtual in any location (Atlanta GA preferred)

Think you know NCR? Think again!

We are NCR, the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences.

With our software, hardware, and portfolio of services, NCR enables nearly 700 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business.

NCR solutions run the everyday transactions that make your life easier.

Not only are we the leader in the markets and technology segments we serve, we serve the most exciting and dynamic clients in the world.

And we put them at the center of everything we do. Our mission in life is to enable our clients to exceed their goals from client satisfaction, to revenue growth, to operational excellence, to profit growth our solutions cover these.

By continually learning about and pioneering how the world interacts and transacts, we’re helping companies not only reach their goals, but also change the way all of us shop, eat, travel, bank and connect.

Together, we are shaping the future. NCR is headquartered in Atlanta, Georgia, with approximately 30,000 employees and does business in 180 countries.


NCR is looking for a pre-sales professional with the agility and the creativity to lead a comprehensive technical solution strategy, while addressing technology issues, assessing client IT infrastructure and determining the technology needed to insure client adoption of NCR Managed Services solutions.

The Technical Services Consultant is a leader of the Managed Services solution strategies and designs which best suit the client’s business objectives and technical requirements.

The Technical Services Consultant partners with the Services Architect, the Account Executive and Services Sales Consultant to develop and establish business opportunities, while overseeing the Managed Services sales engagement at the right time with the right resources.

The Technical Services Consultant will develop business opportunities, build client solution maps, and establish LT relationships with the client’s technical leadership.

The TSC will work closely with the client-facing teams to increase market share, grow revenue and increase client satisfaction.

If you have proven technical and pre-sales experience in client-facing roles with 5+ years in the IT industry, exceptional client-focus, and bias for action, we want to talk to you.

Key Areas of Responsibility include :

  • Jointly create, manage and execute account plans side-by-side with the sales teams by : Promoting and selling Managed Servicestaking the lead on key technical initiativesdirectly engaging with the technical stakeholders on the client accountcreating an end-to-end technical solution design to meet the client’s initiatives and objectives
  • Maintain and develop existing and new offerings through appropriate and relevant internal liaison to optimize business growth and client satisfaction.
  • Plan and prioritize opportunities for utmost productivity and efficiency
  • Validate software, hardware and services pricing and margins based on the scope of work
  • Promote and propose Managed Services in client opportunities after forming a clear solution plan
  • Monitor and report on market and competitor’s activities
  • Communicate and report internally on opportunity status and plan using appropriate methods to facilitate the development of profitable business and sustainable relationships
  • Attend and present at client meetings and internal sessions with other company functions, as necessary
  • Influence buyers on new, improved, and innovative product offerings
  • Focus on upselling while acting as a technical advisor and trusted consultant to NCR clients
  • Work with sales team to ensure the right personnel are aligned for specific product demos and presales discussions
  • Influence changes through internal improvements to ensure client’s expectations and service agreements are met
  • Influence product development and enhancements using gathered intelligence to enhance internal practices and processes, achieving genuine sales development

  • Bachelor’s degree in a technical discipline (preferred) or equivalent work experience
  • 5+ years of experience in pre-sales / client-facing / technical roles selling software, hardware, and services in the IT industryWorking with clients as a trusted consultant, Managed Service providerAreas of focus include Managed Services opportunities in the Financial, Retail and Hospitality industries
  • Excellent English skills, including both oral and written communication, with high executive-level presentation experience
  • Excellent understanding of information security (ISO 27001) and quality (ISO 9001) standards
  • Must have Managed Services background

  • Self-motivated with a passion for the IT industry and products
  • Able to achieve organizational objectives through effective planning, punctuality, organizational, coordination, decision making, and time management skills.
  • Result-orientated with a positive outlook
  • Clear focus on high quality and business profit
  • Make it happen team player
  • Effective communicator who can effectively engage with all levels of internal and external partners from senior executives to front line employees
  • Able to achieve organizational objectives through effective planning, punctuality, organizational coordination, decision making, and time management skills
  • Reliable, tolerant, and determined
  • Adaptable to change in a fast-moving environment
  • Knowledge in Salesforce an advantage
  • Knowledge of SIAM, CMMi or PRINCE II framework is a plus
  • Certification into ITIL 3 is preferred
  • Travel up to 25-30% (mainly domestic but may include on occasion international)
  • Offers of employment are conditional upon passage of screening criteria applicable to the job.

    Full time employee benefits include :

  • Medical Insurance
  • Dental Insurance
  • Life Insurance
  • Vision Insurance
  • Short / Long Term Disability
  • Paid Vacation
  • EEO Statement

    Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.

    NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.

    We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

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