We are looking for a competent Call center supervisor to organize and direct the staff of our call center.
You will be responsible for assessing their work and give them feedback to maximize performance.
An excellent call center supervisor must have customer service and supervisory experience.
The ideal candidate must possess great communication skills and be able to lead and motivate.
You will be organized and reliable as well as results-oriented.
The goal is to achieve drive excellent performance from your team that will bring sustainable business growth.
Hire and onboard new employees
Anticipate escalation and take over calls when needed
Ensure adherence to policies for attendance, established procedures etc.
Devise ways to optimize procedures and keep staff motivated
Prepare monthly / annual results and performance reports
Ability to work under pressure
A results-oriented approach
Outstanding communication and negotiation abilities
Proficient in English; Good knowledge of additional languages will be a definite plus
Tech savvy with knowledge of telephone equipment and relevant computer programs