Call Center Supervisor - Flexible Office Homeoffice Remote
Karachi, Sindh, Pakistan
3d ago

We are looking for a competent Call center supervisor to organize and direct the staff of our call center.

You will be responsible for assessing their work and give them feedback to maximize performance.

An excellent call center supervisor must have customer service and supervisory experience.

The ideal candidate must possess great communication skills and be able to lead and motivate.

You will be organized and reliable as well as results-oriented.

The goal is to achieve drive excellent performance from your team that will bring sustainable business growth.


Hire and onboard new employees

Anticipate escalation and take over calls when needed

Ensure adherence to policies for attendance, established procedures etc.

Devise ways to optimize procedures and keep staff motivated

Prepare monthly / annual results and performance reports


Ability to work under pressure

A results-oriented approach

Outstanding communication and negotiation abilities

Proficient in English; Good knowledge of additional languages will be a definite plus

Tech savvy with knowledge of telephone equipment and relevant computer programs

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