Call Center Supervisor - Flexible Office Homeoffice Remote
Talent
Karachi, Sindh, Pakistan
3d ago

We are looking for a competent Call center supervisor to organize and direct the staff of our call center.

You will be responsible for assessing their work and give them feedback to maximize performance.

An excellent call center supervisor must have customer service and supervisory experience.

The ideal candidate must possess great communication skills and be able to lead and motivate.

You will be organized and reliable as well as results-oriented.

The goal is to achieve drive excellent performance from your team that will bring sustainable business growth.

Responsibilities

Hire and onboard new employees

Anticipate escalation and take over calls when needed

Ensure adherence to policies for attendance, established procedures etc.

Devise ways to optimize procedures and keep staff motivated

Prepare monthly / annual results and performance reports

Requirements

Ability to work under pressure

A results-oriented approach

Outstanding communication and negotiation abilities

Proficient in English; Good knowledge of additional languages will be a definite plus

Tech savvy with knowledge of telephone equipment and relevant computer programs

Report this job
checkmark

Thank you for reporting this job!

Your feedback will help us improve the quality of our services.

Apply
My Email
By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
Continue
Application form