Associate - Rider Services
Foodpanda
Karachi, Pakistan
6d ago

Foodpanda, is the Berlin-based food delivery service that partners exclusively with beloved local restaurants to deliver quality meals in over 70 cities worldwide.

We are currently looking for an energetic individual to join our Delivery & Logistics Department in Karachi.

We’re looking for individuals willing to start their careers in a multinational organization as bringers of creative ideas, builders of systems, and data lovers.

This position requires creative problem solving skills to face the novel challenges that are usual to delivery and logistics industry in Pakistan.

This is an ops position, and will be functioning as a lightning fast response team to the issues faced by our fleet.

If you’re someone looking to jump-start your career in an environment that is full of learning and diversity, you’ve found the right entry point.

Come join us if you believe your ideas and problem solving skills can make a difference and land yourself in a place full of excitement, challenges, and diversity.

1) Rider Management

  • Make sure the riders are aware of filled rates.
  • Responding timely and efficiently to fleet’s queries.
  • Making processes for rider compliance and ensuring their smooth deployment.
  • Being the POC for fleet’s coaching and mentoring.
  • Solving issues related to collection, rider’s training and development, compensation and benefits etc.
  • Ensuring proper protocols for asset recoveries.
  • Managing on-boarding and off-boarding of fleet professionally around the country.
  • 2) Reporting

  • Daily data updation of rates.
  • Fortnightly reporting on punctuality and productivity.
  • fortnightly reporting on unassigned shifts.
  • fortnightly reporting on breaks, cash loss policies, asset recoveries.
  • Fortnightly reporting on working hours.
  • weekly reporting on Freshdesk.
  • 3) Communication

  • Very strong email and phone communications skills are mandatory for this position.
  • Requirements

  • 1-2 years of experience; preferably in tech startups or Ops teams. Freshies are very welcome to apply.
  • Must be a Master’s / Bachelor’s or equivalent from a reputed university(MBA’s would be preferred)
  • Must have very good analytical skills.
  • A little About Us :

  • We are fast, like mind boggling fast! So if you’re someone who loves ever changing goals and loves optimization, you’re the right fit for us!
  • We love people who can develop things from scratch, own them and then work on improving them.
  • We love what we do, and we don’t rest until we’ve achieved our targets. So if you’re also someone who is driven until the dream is achieved, come join us!
  • Apply
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