Level 1 Engineer
Ericsson
Islamabad, Federal, Pakistan
6d ago

About this opportunity

We are now looking for a 1st Level Operations Engineer who will be responsible for supervising alarms and performance of sophisticated Telecom BSS systems.

The person will initiate trouble tickets (TT) in case of any event with supervised nodes and bring up to L2 support for unresolved issues!

What you will do

  • Be responsible for the execution of fault correction steps for the known Issues (L1 Tickets / Incidents)
  • Ensure execution of preventive maintenance activities and that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.
  • Supervise and respond quickly and optimally to requests received through the monitoring tools as per the SLA defined in the process
  • Supervise and ensure issues that cannot be addressed by the L1 team are handed over to the appropriate resolver group (Level 2 Team) and follow up on the raised issues
  • Help with Assurance support activities
  • Perform system administration and work with Billing operations
  • Prepare and maintain documentation, reports, and provide follow-up status on identified tasks
  • Work in shifts in a 24 / 7 support team.
  • Work as a team member, providing support to colleagues as and when required.
  • You will bring

  • Bachelor’s degree in Engineering (IT, Telecom) or
  • Fresh-3 years of experience in IT operations (Telecom BSS area preferred)
  • ISEB / ISTQB software testing qualifications would be an advantage
  • The willingness to learn and stay up to date in the IT / Telecom Billing Domain
  • Delivering results & meeting customer expectations
  • Knowledge sharing and good collaboration skills
  • Creativity and Problem-Solving skills (out-of-the-box thinking!)
  • Knowledge of Managed Service telecom operations practice
  • English skills (oral and written)
  • Why join Ericsson?

    At Ericsson, you ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what s possible.

    To build never seen before solutions to some of the world’s toughest problems. You ll be challenged, but you won’t be alone.

    You ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

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