The Role : Application Associate, DMS On-boarding
Grade Level : 7 - can be 8 depending on experience (Internal Use Only)
The Location : This position is based in the 6750 Makati Office (Temporarily in a Work From Home Setup)
The Work shift : Rotational shifts (Morning, General, Night)- Following US and EMEA / APAC hours
The Team : The Data Management Solutions (DMS) On-Boarding team understands the complexities involved with our datafeed / API products and is responsible for reviewing and facilitating entitlement requests involving our DMS platforms.
This entails managing the fulfilment cases created after Sales Opportunities / Quotes are submitted for DMS platforms; reviewing the product components in these Trials / New Sales / Renewals;
understanding package relationships, technical dependencies, and licensing requirements; and working with our Fulfillment team to ensure that the client has the correct entitlements.
The team is in constant communication with Datafeed Application Specialists (DAS), Relationship Managers (RM), Sales and Product Managers (PM) and will be expected to understand our DMS product and processes.
Our team culture is built on proactiveness, business excellence, both independence and interdependence, continuous learning, and improvement, with everyone working towards a common goal to support the Commercial Organization and the company's business overall.
The Impact : This team acts as a gatekeeper and ensures that clients receive the correct product and packages for all DMS products.
It includes the process from the moment that the fulfilment request is created until the Fulfillment Team adds what is requested by Commercial teams and ultimately by the client.
You will be encouraged to raise improvements to the process and update the procedures. By enthusiastically identifying issues with the process, the Associate will help provide excellent support to our internal customers.
What’s in it for you :
It will provide you with an opportunity to learn and improve your knowledge about our DMS products, processes, and business.
You will liaise with different stakeholders and your input will make a difference regarding the overall customer experience.
You will have an integral part of the product development cycle and roll out.
You will have exposure to the whole range of DMS product and will be expected to understand end-to-end the operational side of the business, along with each of the products provided.
The process involves reviewing Trials / New Sales / Renewals and its product components, approvals, and third-party licenses by confirming the correct product components are added so the client receives the product and data as expected.
The job involves keeping the information correctly documented in Salesforce and being able to manage / improve / update the different tools used by the DMS team for the completion of the on boarding of clients.
This position requires attention to detail as it involves validation of approvals and third- party licenses by confirming the correct product components are added so the client receives the product and data as expected.
You will need to demonstrable evidence of planning and organization skills and can work quickly and accurately in a pressured environment.
Ability to remain positive and calm and project a can do attitude.
The candidate will be in continuous communication with Application Specialists, Relationship Managers, Salesreps and Product Managers
Ensure strong lines of communication and working relationships are maintained at all times across the team, stakeholders, process owners, and business partners developing trust and accountability, and recognizing that a strong working relationship is in the best interest of our customers.
What we’re looking for :
Basic Qualifications :
Have a bachelor’s degree in Finance, Business, Accounting, Economics, Computer Science, Mathematics, or related field with 0 to 3 years experience
Excellent English communication and analytical skills
Positive attitude with qualities of a great teammate
Problem-solving and thinking out of the box
Ability to adapt and be flexible to changing requirements and procedures
Ability to take ownership and execute tasks independently
You must be willing to work in rotational shifts (1- or 2-months rotations) to support the three regions.
Preferred Qualifications :
Having previous knowledge of our DMS products and / or the datafeed business
MS Excel previous experience highly desirable
Experience using Salesforce.com
Advance excel, VBA knowledge or interest, or basic coding interest desirable
About S&P Global Market Intelligence :
At S&P Global Market Intelligence, we know that not all information is important some of it is vital. Accurate, deep, and insightful.
We integrate financial and industry data, research, and news into tools that help track performance, generate alpha, identify investment ideas, understand industry dynamics, perform valuation, and assess credit risk.
Investment professionals, government agencies, corporations and universities globally can gain the intelligence essential to making business and financial decisions with conviction.
Market Intelligence is a division of S&P Global (NYSE : SPGI), which provides essential intelligence for individuals, companies, and governments to make decisions with confidence.
For more information, visit : S&P Global Market Intelligence
S&P Global is an equal opportunity employer committed to making all employment decisions on the basis of merit, capability and equality of opportunity, and without regard to race / ethnicity, gender, pregnancy, gender identity or expression, color, creed, religion, national origin, age, disability, marital status (including domestic partnerships and civil unions), sexual orientation, military veteran status, unemployment status, or any other basis prohibited by federal, state or local law, or any other characteristic that has no bearing on a person’s ability to perform his or her job.
20 - Professional (EEO-2 Job Categories-United States of America), OPRTON203 - Entry Professional (EEO Job Group)
Job ID : 263679
Posted On : 2021-07-30
Location : Makati City, Philippines