Customer Success Associate
5d ago

Who we are :

KeepTruckin is on a mission to modernize the trucking industry. With the leading fleet management platform, we are bringing trucks online and fundamentally changing the way freight is moved on our roads.

We are a Forbes Cloud 100 company and we’ve been recognized by Glassdoor as a Best Place to Work in 2019. We’re on the hunt to find talented individuals to join our growing team.

About the Job :

The Customer Success Associate is responsible for relationship building with KeepTruckin customers. This position coordinates and manages customers to effectively onboard them through positive relationship-building, listening to concerns / addressing issues, and educating the customers on available products and services.

A customer-oriented focus is necessary in order to preserve long-term customer satisfaction. This position requires someone that is highly organized, has excellent communication skills, and demonstrates good judgment.

Responsibilities :

  • Serve as the primary point of contact for new SMB customers in their first 90 days
  • Guide new customers through initial hardware and software setup to ensure a timely and successful onboarding
  • Monitor customer progress and activities to ensure adoption and timely activation
  • Assist in troubleshooting and solving Support issues, when needed
  • Handle large volume of phone conversations and email inquiries
  • Build customer loyalty by delivering exceptional customer service
  • Qualifications :

  • 2+ years prior experience in a customer facing role (sales and / or support)
  • Strong ability to build and maintain customer relationships
  • Effective listening and problem-solving skills
  • Excellent communication (both written and verbal) and presentation skills
  • Proven ability to manage multiple responsibilities with a high attention to detail and professionalism
  • Team player attitude
  • Fluent in spoken and written English skills
  • BA / BS degree or equivalent qualification preferred
  • Prior experience in sales, consulting, customer onboarding, or training is a plus
  • Prior experience in trucking or logistics industries is a plus
  • Prior experience in a B2B environment is a plus
  • Apply
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