Finance System Administrator (Cherwell)
BAT
Lahore, PK
2d ago

ROLE POSITIONING AND OBJECTIVES

You will act as a contact point for the Global Business Services (GBS) organization to facilitate the successful resolution of incidents, requests and questions addressed by the internal BAT clients and organization as a whole.

You will provide specialist expertise and administrative support to all customers, in resolving issues to ensure the smooth operation of financial services using the Cherwell platform.

Reports to : Portfolio & Innovation Lead

Reporting Level : Individual contributor

Geographic Scope : Global

WHAT YOU WILL BE ACCOUNTABLE FOR

  • Acting as point of contact for the GBS organization in relation to Cherwell, ensuring a high and constant level of service quality
  • Supporting the integration of assigned financial processes, working with project team members to resolve any preceding issues
  • Identifying potential opportunities for process improvement for financial processes and collaborate closely with the subject matter experts (SMEs) or project managers on any newly implemented projects- from crafting and validation of process manuals.
  • Ensuring any process changes or specifics are carefully captured in detail
  • Isolating incidents and proposes solutions for process improvement
  • Validating and analyzing the impact of the proposed process changes
  • Supporting the business users in achieving the business objectives, ensuring a standard way of working between all GBS centers
  • Leveraging off our system and tools to extract data and translate these into user-friendly reports
  • CAN THIS BE YOUR FUTURE ROLE?

  • Do you have experience working with finance processes?
  • Do you have basic trouble shooting skills?
  • ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE

  • University Degree in a related field or 2-3 years’ experience in a similar role
  • Previous work experience with a ticketing system / tool and analysing reports, identifying problems & challenges in the area of reporting and data functionality
  • Previous work experience in a customer oriented, multifaceted and global environment (preferably in a global business services structure)
  • Ability to communicate effectively with internal and external partners and customers
  • Overview capacity of the workloads within the team and to handle them accurately in the agreed timelines
  • Advanced MS Office experience (especially MS Excel)
  • Advanced proficiency in English Language (both written & spoken)
  • BENEFICIAL

  • In-depth knowledge of the Cherwell ticketing application applied to finance departments
  • Knowledge in using Power Bi as a reporting tool
  • WE ARE BAT

    At BAT we are committed to our Purpose of creating A Better Tomorrow. This is what drives our people and our passion for innovation.

    See what is possible for you at BAT.

  • Global Top Employer with 53,000 BAT people across more than 180 markets
  • Brands sold in over 200 markets, made in 44 factories in 42 countries
  • Newly established Tech Hubs building world-class capabilities for innovation in 4 strategic locations
  • Diversity leader in the Financial Times and International Women’s Day Best Practice winner
  • Seal Award winner one of 50 most sustainable companies
  • BELONGING, ACHIEVING, TOGETHER

    Collaboration, diversity and teamwork underpin everything we do here at BAT. We know that collaborating with colleagues from different backgrounds is what makes us stronger and best prepared to meet our business goals.

    Come bring your difference!

    Report this job
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Apply
    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Continue
    Application form