As a Telesales Lead, you will be responsible for setting weekly and monthly sales targets, training new telesales staff, designing and implementing sales strategies, monitoring the performance of the sales team, and handling escalated customer complaints.
To ensure success, you should have experience with telesales, advanced managerial skills, and the ability to multitask. A top-notch telesales resource provides strong guidance and assistance to the telesales team, ultimately boosting company sales. Responsibilities :
Meeting with monetization managers to discuss telesales strategies and targets.
Training junior telesales staff
Writing sales scripts and customer answer sheets.
Implementing sales strategies.
Managing the telesales team and assisting junior staff.
Monitoring the performance of the sales team.
Setting weekly and monthly sales targets.
Maintaining customer relationships.
Handling escalated customer complaints.
Compiling and presenting sales reports. Requirements
Bachelor’s degree in marketing, human services or similar field.
2 to 3 years o experience in telesales and team management.
Strong managerial and sales skills.
Ability to multitask.
Good verbal and written communication skills.
Ability to work well under pressure.
Ability to write and present reports.
Strong organizational skills.