Associate - IT
5d ago

Department : People & Organization

Do you love food and convenience put together? Then you would love foodpanda!

Foodpanda is the leading, on-demand food delivery company in Pakistan, bringing thousands of your best loved restaurants online into your home or office - fast! We’re all about bringing on the smartest folks as we continue to grow with an all hands-on deck environment and hire those who can thrive in a start-up culture.

We’re looking for a highly driven and motivated Associate - IT for our team in Pakistan. If you are looking for a place where you can gain hands-on exposure and have a direct impact, then this may be the place for you.

The ideal candidate will have a track record as a significant individual contributor comfortable working independently, whilst working closely with the management team.

As an Associate - IT , you will be responsible for setting up and optimizing processes, while running the day to day operations for your specific vertical.

Responsibilities :

  • Ensure our internal users have their IT issues resolved.
  • Logging and processing all technical requests based on the complaints / tickets received from the users.
  • Installing and configuring computer hardware, software, basic network troubleshoots, printers, door access and CCTV of Sub Office & pandamarts
  • Setting up accounts for staff, ensuring that all platforms used by the company installed.
  • Communicate to clients via chat / f2f / emails to determine the nature of any problems they encounter.
  • Investigating, diagnosing, and solving computer software and hardware as well as documenting it.
  • Managing company’s IT asset
  • Administration, planning, and installation of Windows based systems
  • On and Off-boarding of users across multiple systems and platforms
  • Working within our ticket system to ensure fast turnaround times for all helpdesk queries.
  • Onsite and remote support for pandamarts
  • Requirements

  • A relevant bachelor’s degree is Mandatory.
  • Minimum of 2 years’ experience in helpdesk or 1st level support with a minimum 1-year hands on experience managing enterprise servers and workstation
  • Ability to work under pressure and tight deadlines
  • High ability to work independently
  • Active Directory and G-Suite knowledge
  • Microsoft Azure
  • Slack & Workplace basics
  • O365 basics
  • Zoom software
  • Windows installation knowledge
  • Basic IT- infrastructure understanding
  • Experience in call-centre environment is considered as an advantage
  • A little About Us :

  • We are fast, like mind boggling fast! So if you’re someone who loves ever changing goals and loves optimization, you’re the right fit for us!
  • We love people who can develop things from scratch, own them and then work on improving them.
  • We love what we do, and we don’t rest until we’ve achieved our targets. So if you’re also someone who is driven until the dream is achieved, come join us!
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