Customer Service Advisor
DHL
Karachi, Sindh
1h ago

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.

Would you like to become part of the world's most international company?

A company that pioneered cross-border express delivery in 1969 and is now active in more than

220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!

YOUR TASKS

  • Handle incoming calls and chats from customers related to booking, tracking / tracing, pre / post-ship inquiries in a professional manner.
  • Ensure response to emails as per defined SLAs.
  • Support in maintaining departmental service levels.
  • Assist and deliver on all tasks assigned by supervisor / manager.
  • Liaise with Operations, Sales and other departments for quick and efficient resolution of customer issues and queries.
  • Up-sell DHL value added services.
  • Generate sales & cash leads for the Commercial department.
  • Liaise with Operations and other departments to maximize first track resolution.
  • Identify customer needs to promote DHL electronic shipping solutions to increase e-commerce penetration.
  • YOUR PROFILE

  • Typically requires a Bachelor Degree (or equivalent) with at least 1-2 years of relevant experience.
  • Functional knowledge of MS Office.
  • Proficient with telephone and order booking systems.
  • Excellent spoken and written communication skills.
  • Excellent negotiation and interpersonal skills.
  • OUR OFFER

  • Strong career support in an international environment.
  • Great culture and colleagues.
  • Multifarious benefit program.
  • Do you see a personal challenge in these versatile and responsible tasks? Then apply now!

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