The Emirates Group
6d ago

To communicate product information, provide a high level of customer service to the travel trade and to airline customers, and to provide relevant reports, thereby contributing to the Network Air Product team's delivery of set targets and annual business objectives.

Job Outline : - Visit clients, along with the sales team, and jointly provide information on new products and answer product related queries.

  • Ensure that the queries raised are addressed and timely feedback is given to clients, and highlight any required corrective action to the sales team.
  • Establish direct contact with key personal in all agencies and accounts handled by the sales executives and network effectively to promote and offer services of the airline.
  • Liaise with the sales team in order to execute agreed marketing and sales strategies to capture maximum market share for the airline.
  • Communicate information on products, using agreed communication methods, including information on airline frequent flyer programs, to build and retain brand loyalty.
  • Consolidate and analyse market and competitive intelligence obtained through various sources, and report back to the Sales team on the findings, thus enabling the relevant airline to maintain a leading competitive edge amongst competing airlines.
  • Liaise with the relevant managers within dnata and the airline to obtain pricing approvals, handle group movements, fare, Global Distribution System and system updates.
  • Provide timely reports and analysis as required, to support the NAP and airline business plan. - Perform relevant administrative duties on an ad hoc basis.
  • Experience Customer Service.Customer Relations : 3+ Years Qualification Degree or Honours (12+3 or equivalent) Knowledge / Skills Basic fares and ticketing qualification from a recognised institute or airline.

    Experience preferably in an airline or travel agency. Knowledge / skills : Knowledge of fare construction and ticketing with an understanding of Computerised Reservation Systems (CRS) / MARS / Galileo / Sabre.

    Knowledge of MS Office packages. Knowledge of world geography. Join us in a management role and enjoy an attractive tax-

    free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package.

    That’s on top of transport benefits, life insurance and more. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www. / careersJoin us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world.

    You can find out more information about our employee benefits in the Working Here section of our website / careers.

    Further information on what’s it like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section.

    Join our growing team and enjoy a competitive remuneration package, discounts on flights and hotel stays. Find out more about working with us in our website / careers

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