Department : People & Organisation
Do you love food and convenience put together? Then you would love foodpanda!
Foodpanda is the leading, on-demand food delivery company in Pakistan, bringing thousands of your best loved restaurants online into your home or office - fast! We’re all about bringing on the smartest folks as we continue to grow with an all hands-on deck environment and hire those who can thrive in a start-up culture.
We’re looking for a highly driven and motivated Associate - IT for our team in Pakistan. If you are looking for a place where you can gain hands-on exposure and have a direct impact, then this may be the place for you.
The ideal candidate will have a track record as a significant individual contributor comfortable working independently, whilst working closely with the management team.
As an Associate - IT , you will be responsible for setting up and optimizing processes, while running the day to day operations for your specific vertical.
Ensure our internal users have their IT issues resolved.
Logging and processing all technical requests based on the complaints / tickets received from the users.
Installing and configuring computer hardware, software, basic network troubleshoots, printers, door access and CCTV of Sub Office & pandamarts.
Setting up accounts for staff, ensuring that all platforms used by the company installed.
Communicate to clients via chat / f2f / emails to determine the nature of any problems they encounter.
Investigating, diagnosing, and solving computer software and hardware as well as documenting it.
Managing company’s IT asset.
Administration, planning, and installation of Windows based systems.
On and Off-boarding of users across multiple systems and platforms.
Working within our ticket system to ensure fast turnaround times for all helpdesk queries.
Onsite and remote support for pandamarts.
A relevant bachelor’s degree is Mandatory.
Minimum of 2 years’ experience in helpdesk or 1st level support with a minimum 1-year hands on experience managing enterprise servers and workstation
Ability to work under pressure and tight deadlines
High ability to work independently
Active Directory and G-Suite knowledge
Slack & Workplace basics
Windows installation knowledge
Basic IT- infrastructure understanding
Experience in call-centre environment is considered as an advantage
A little About Us :
We are fast, like mind boggling fast! So if you’re someone who loves ever changing goals and loves optimization, you’re the right fit for us!
We love people who can develop things from scratch, own them and then work on improving them.
We love what we do, and we don’t rest until we’ve achieved our targets. So if you’re also someone who is driven until the dream is achieved, come join us!