Acknowledging and resolving the IT Support inquiries / complaints of end-users · Communicating and providing support through various channels e.
g. via phone, email, and chat. · Effectively manage time, while showcasing the ability to multi-task, organize and prioritize.
Maintaining a positive, empathetic and professional attitude toward customers at all times. · Responding end users promptly to reported inquiries.
Knowing our products inside and out so that you can answer questions. · Keeping the records of inquiries / complaints, transactions and comments.
Communicating and coordinating with colleagues as necessary. · Provide professional support to end users. · Prepare Software Training Contents and Sessions for Staff training.
Software User Guide / Videos Tutorials and FAQs Preparations to increase awareness, usage, and minimize support queries.
Other responsibilities as assigned by the IT Lead / Manager.