Jr./Sr. IT Support Specialist
Unique Group of Institutions Official
Lahore, Punjab, PK
1d ago
source : Mehnat Mazdoori
  • Acknowledging and resolving the IT Support inquiries / complaints of end-users · Communicating and providing support through various channels e.
  • g. via phone, email, and chat. · Effectively manage time, while showcasing the ability to multi-task, organize and prioritize.

  • Maintaining a positive, empathetic and professional attitude toward customers at all times. · Responding end users promptly to reported inquiries.
  • Knowing our products inside and out so that you can answer questions. · Keeping the records of inquiries / complaints, transactions and comments.
  • Communicating and coordinating with colleagues as necessary. · Provide professional support to end users. · Prepare Software Training Contents and Sessions for Staff training.
  • Software User Guide / Videos Tutorials and FAQs Preparations to increase awareness, usage, and minimize support queries.
  • Other responsibilities as assigned by the IT Lead / Manager.
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