Specialist, CRM Operations
S&P Global
Islamabad, PK
2d ago

The Role : Data Quality Specialist Data Governance

The Location : Islamabad

Grade : 08

The Team : You will be joining a diverse group of global Data Governance team with a presence in India, Pakistan, and the Philippines.

Our team governs processes and controls to ensure the highest quality internal client data that is trusted, timely, accurate, and consistent.

The team consists of highly trained and motivated professionals on our tools, processes and workflows who strive to deliver superior client experience.

It includes overseeing every aspect of the data lifecycle : creating, preparing, using, storing, archiving, and deleting data, in accordance with an organization’s established data governance principles for promoting data quality and integrity.

You will closely coordinate with teams such as client buying experience, CRM Operations, Order Management, Fulfillment, Marketing and Finance teams to ensure effective data governance reporting and analytics.

The Impact : Our internal client data is used by stakeholders in Finance, Commercial (Sales and Marketing), OTC and Product management teams for key business decisions so making sure we are providing timely and accurate data that is trusted by our users is critical.

This role will be responsible for data quality management, data corrections, quality assurance, reporting and aligning data quality procedures and protocols.

What’s in it for you?

  • Work with a team of highly skilled and motivated individuals across multiple site offices.
  • Growth and development opportunities.
  • Interaction with various internal partners across the global organization.
  • Learn, adopt and implement data governance best practices that impact positively across commercial value stream.
  • Responsibilities :

  • Primarily responsible for data correction, audits and quality assurance of data collected and processed in salesforce.
  • Serve as a data quality resource and point of contact for managing data issues, doing root cause analysis and proactive data quality checks to ensure accuracy and comprehensiveness.
  • Proactively catalogue and provide mitigation steps for existing quality issues.
  • Use and transform commercial and Finance data to produce descriptive, predictive and prescriptive analyses.
  • Presenting information and insights using data visualization techniques.
  • Working with stakeholders throughout the organization to identify opportunities for leveraging company data to drive business solutions.
  • Assess the effectiveness and accuracy of new data sources and data gathering techniques.
  • Coordinate with different functional teams to implement models and monitor outcomes.
  • Keep existing Sales & Client Services reporting up to date on an annual, monthly, weekly, and daily basis with emphasis on both efficiency and accuracy
  • Conceive, plan and lead projects in line with department’s current and future strategy
  • Manage / assist complex commission payment process
  • Manage, organize, clean up (LEAN) and improve all existing reports significant to the business
  • Own, produce and lead ad hoc projects requested by Commercial or Finance orgs
  • Perform and understand data pulls and analysis from various sources. (Salesforce.com, SQL, etc.)
  • Answer reporting, data and workflow questions from stakeholders. Communicate the significance of reports with an understanding of what drives success at S&P Global
  • Proactively identify gaps and errors in reporting and work towards improving those areas
  • Working Shift : This role require flexibility in terms of shift. You will be required to work in evening or night shift as per the business need.

    What We’re Looking For :

    Basic Qualifications : In order to succeed, the individual should have :

  • Bachelor's degree (preferably in the field of Business Management studies, Finance, or Computer sciences)
  • At least 1-2 years’ experience in sales analytics / big data / predictive modeling
  • Knowledge of statistical concepts with ability to do both quantitative and qualitative analysis
  • Knowledge of, Tableau, Einstein Analytics (by Salesforce) is a plus
  • Intermediate to advanced Excel knowledge (complex formulas, pivot tables, charting, power tools)
  • Familiarity with Salesforce is required
  • Intermediate to advanced research and analytical skills
  • Excellent verbal and written communication skills
  • Ability to work with multiple stakeholders, on and off-site
  • Ability to work both independently and lead projects as well as a team-member
  • Positive work attitude
  • Ability to work under pressure
  • Critical thinking skills
  • Willingness to work in evening / night shift
  • Equal Opportunity Employer

    S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race / ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.

    Only electronic job submissions will be considered for employment.

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