Process Associate
S&P Global
Islamabad, Pakistan
2d ago

S&P Global Market Intelligence

The Role : Process Associate

Grade : 9

The Location : Pakistan

The Team :

Customer Success Team

It’s a dynamic global team, where the work changes daily. The team is responsible for a successful customer journey and touch points that create long term client engagement, driving adoption, retention, user / usage growth and supporting strategic objectives on the account level.

This team will develop and execute data driven processes to deliver world class customer experience. Your role may focus on migration, onboarding or global strategic accounts.

You role will involve partnering across the Market Intelligence to establish quality practices, transform process design, client journey as well as spread the improvement culture.

Our Customer needs and business outcomes is at the center of what we do at Customer Success Team.

The Impact : The role has a high degree of influence in evaluating processes, design, operational practices, control environment, regulatory obligations and associated systems leading to reliable and repeatable outcomes.

The roles include a blend of strategic thinking and execution paired with opportunity to drive cross functional improvements across MI Commercial and sharing / deployment of best practices across Customer Success vertical.

We are in search of a highly motivated individual who is ready to take their career to the next level in a fast-growing company.

Do you love defining solutions to complex business problems as well as getting in the trenches and working with the team to get the work done?

Do you like working with state of the art technology?

What’s in it for you : The Process Associate is expected to engage across multiple initiatives within the Revenue Org. This role will have the enhance the benefits that can be realized for Customer Success and is expected to develop, implement and champion the S&P Global Market Intelligence Commercial’s initiatives involving data driven insights and technology capabilities critical for our customers in making effective decisions across multiple segments.

As we continue to evolve deliverables for our client’s and stakeholders, this role will have an opportunity to not only deliver on client first initiatives by transforming the way we run our operations.

To that end, this role will refine value streams, data visualization and leverage synergies, enabling us to manage our internal operations more efficiently and maximize value for our clients.

Responsibilities :

  • Improve & standardize the business processes & workflows through scalable & agile operational excellence approach, process improvement solutions across CST Global Centers.
  • Spotlight the efficiency improvement opportunities through process-, data-mining techniques & implement robust solutions through connecting strategic Commercial objectives to cluster-specific initiatives.
  • Lead & partner the evolving mechanisms to enrich the client journey, operational standards while collaborating technology, operations and commercial teams
  • Ensures harmonization of best practices of comprehensiveness, quality measurement, reporting & analytics within a cluster.
  • Partner with vertical Ops head to standardize the resource management, productivity measurement, quality control & governance approaches
  • Act as go-to’ person for leading, coordinating project management & governance; working closely with the Ops Leads to define the roadmap / contours of the exact responsibilities / accountabilities in order to drive max business value.
  • Basic Qualifications :

  • Bachelor's degree required (Finance, Economics, Computer Sciences or related field preferred)
  • Strong MS office (Word, Excel, PowerPoint) skills are required
  • Salesforce and SalesLoft Reporting
  • Expertise on Tableau, Power BI and other visualization tools
  • Immaculate written and verbal command over English language
  • Preferred Qualifications :

  • 3-5 years work experience (2 years of experience in a similar role)
  • Any knowledge of SQL and VBA would be advantageous
  • Hands on experience with Blue Prism
  • About Company Statement :

    S&P Global Market Intelligence

    At S&P Global Market Intelligence, we know that not all information is important some of it is vital. Accurate, deep and insightful.

    We integrate financial and industry data, research and news into tools that help track performance, generate alpha, identify investment ideas, understand competitive and industry dynamics, perform valuation and assess credit risk.

    Investment professionals, government agencies, corporations and universities globally can gain the intelligence essential to making business and financial decisions with conviction.

    S&P Global Market Intelligence is a division of S&P Global (NYSE : SPGI), which provides essential intelligence for individuals, companies and governments to make decisions with confidence.

    For more information, visit www.spglobal.com / marketintelligence.

    EOE Statement :

    S&P Global is an equal opportunity employer committed to making all employment decisions without regard to race / ethnicity, sex, pregnancy, gender identity or expression, color, creed, religion, national origin, age, disability, marital status (including domestic partnerships and civil unions), sexual orientation, military veteran status, unemployment status, or any other basis prohibited by federal, state or local law.

    Only electronic job submissions will be considered for employment.

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