Manager Home Loan Operations - (210001W9) Description JOB PURPOSE Supervise all operational activities within the domain of Home Loan-Islamic Operations.
Authorize all day-to-day financial activities within the Unit and perform reviews for non-financial activities. Manage archiving related activities and closely work with all team members and Unit Head, Home Loans Islamic.
Key Responsibilities Supervision of daily disbursement cases received on behalf of Home Loans-Islamic Formulation of CADING within the unit in the light of SBP Shariah Compliant procedures and policies Issuance of banker’s cheques and forwarding to the concern unit Financial postings and reconciliations Digital Archiving & vault management Close coordination with Unit Head, House Loans (Islamic)
Process Management To make sure all operational activities performed as per the pre-defined and approved processes and SLA.
Insurance & Claims settlement Close coordination with all stake holders.
Customer Services Make sure that all customers complaints and queries received from all channels including front end and Senior Management must be resolved well within the approved timelines / turnarounds with having customers’ satisfactory resolutions.
Work closely with team members and Unit Head for timely resolution of customers queries and complaints.
Audit & Reviews Providing full support to the Unit head for the execution of smooth audit and ICU reviews
Team Management & Reporting At times act as a good team member & supervisor. All activities must be reviewed by using system tools and reports.
Qualifications Minimum qualifications :
Minimum experience :
Primary Location : PK-SD-Karachi Work Locations : 7001-HBL Annexe Hasrat Mohani Road Karachi Function : Operations Services