Workplace Services Lead
Workplace Services Manager
Number of Subordinates
Job Summary / Goals
Responsible for leading the delivery of the defined scope of work to Procter and Gamble at the Site(s) for which they are accountable.
In this capacity there are 6 major activities for which they are accountable : People Management develop and sustain a high quality well motivated teamClient Management ensure that on site Clients expectations are metContracts Management ensure that all contracts are professionally deliveredFinance Management ensure that the site’s financial operations are meeting targets and control requirementsHealth and Safety Management ensuring the provision of a safe working environmentSite Operations Management implementing Industry Best Practice operations
Essential Duties and Responsibilities
Provide leadership for site Workplace Services teamMentor & enable training & development of team membersIdentify and fill staffing needsNurture an environment conducive to good teamwork and co-operation among colleagues
Strive to delight the Client in all aspects of service deliveryInteract on a regular basis with the appropriate P&G FR&E Manager and on site client personnel to discuss ongoing service delivery and forward planning
Ensure that all contracts at the site are delivering the required service at the correct costWork with Regional and Global Purchasing to implement Regional / Global sourcing strategies
Site Operations Management
Deliver services as defined in the relevant Schedules of the Master Agreement ensuring the implementation and compliance with Best Practice proceduresReport critical & key performance measurements & achieve targets Ensure that Account Management is informed immediately of any Critical Performance incidents on siteComplete all required audits and CSA’S and achieve targetsProvide appropriate monthly / quarterly / annual reporting and management reports as requiredMaintain sound management relationships with any third party tenants & / or property owners as appropriate.
Provide a responsive and pro-active service via seamless interface with all involved parties Understand all aspects of any lease / licences that may impact the operation of the property.
Work with Client and Manager to develop and implement improved / new processes that improve service to the client and / or reduce cost.
Act as single point of contact for the management of any projects on site
Health and Safety Management
Ensure that the site meets all legal and Client required H&S regulationsEnsure that all Jones Lang LaSalle staff are working in compliance with H&S regulations
Ensure that the site meets all financial targets and control requirementsProvide standard monthly / quarterly / annual reporting and management reports as required
Key Performance Measures
Human Experience HX SurveyKPIs / Master Agreement Reporting requirementsCSA / Audit scores / ScorecardsImplementation of Best PracticeAgreed cost savings initiativesBudgets / forecast accuracyH&S AuditsClient Surveys (as defined in Master Agreement)Contracts SLA’S
Skills / Competencies
Client relationship management skills.Expertise in the leadership and delivery of high-quality serviceExcellent communication skills able to identify key persuaders and represent data / results in highly impactful waysAble to influence others to generate desired results consistentlyResults-oriented.
Ability to self-manage, balancing multiple priorities and customers.Comfortable with Word for Windows, Excel, PowerPoint, OutlookFluent English spoken and written language.Self-starter and pro-active.
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