Position Title : Associate - IT
Department : People & Organisation
Company : foodpanda
Location : Lahore, Pakistan
Do you love food and convenience put together? Then you would definitely love foodpanda!
Foodpanda is the leading, on-demand food delivery company in Pakistan, bringing thousands of your best loved restaurants online into your home or office - fast! We’re all about bringing on the smartest folks as we continue to grow with an all hands on deck environment and hire those who can thrive in a start-up culture.
We’re looking for a highly-driven and motivated Associate - IT for our team in Pakistan. If you are looking for a place where you can gain hands-on exposure and have a direct impact, then this may be the place for you.
The ideal candidate will have a track record as a significant individual contributor comfortable working independently, whilst working closely with the management team.
As an Associate - IT, you will be responsible for setting up and optimizing processes, while running the day to day operations for your specific vertical.
Install, maintain and configure hardware and software systems according to company policies.
Consistently deliver on deadlines.
Troubleshoot and repair network, hardware and software components.
Perform routine maintenance and inspection of network and server systems.
Perform hardware and software upgrades to achieve optimum performance level.
Perform root cause analysis of complex problems and provide corrective actions.
Maintain proper delivery of Calling Services within company.
Maintain IT infrastructure and manage help desk issues.
Perform system back-up and database archiving processes to ensure data recoverability.
Update software antivirus on regular basis.
Prevent Data breaches and audit all official email access at a set frequency.
A relevant Bachelor's degree is Mandatory.
Has an acute sense of responsibility and can take full ownership of the function.
You have at least 2.5+ years of work experience in a similar role.
You are process-oriented and data-driven.
Experience with Microsoft Office, especially Excel, or Google equivalents.
Your knowledge of the internet and e-commerce sector is solid.
You are driven and ambitious.
You are very proactive and could lead independent projects.
Excellent English skills.
Has the ability to perform root cause analysis and build process flows.
You’re very detail oriented and pay attention to all the steps in the process.